Form Error after Cleantalk Update – Causing Users the listed as spammers

Hello, @dj_jaybee

Thank you for your feedback.

We’ve fixed this issue. Please update the anti-spam plugin to the current 5.157.2 version.

The guide:
https://cleantalk.org/help/update-wordpress

Did it help?

Reverted back to Version 5.157.1… it was updating to Version 5.157.2 that stopped the form from submitting for us.

We need to check your anti-spam logs to find reason of blocks.

Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
https://cleantalk.org/my/support/open

Also, mark the records in your anti-spam logs that were blocked by mistake.

The guide:
https://cleantalk.org/help/feedback-spam

I appear to have the same issue, and I’m running 5.157.1… user got the message

“*** Forbidden. Contains contacts. Username seems to be spammer. ***”

Hi, @togsteam
The current version is 5.157.2
Contact us via https://cleantalk.org/my/support/open to let us know your account and request.
Be well,

Correction: I’m running version 5.157.2.

@togsteam we are waiting for you in the ticket system. https://cleantalk.org/my/support/open
Best regards,

Hello,

We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread.

As noted, I’m not the account holder, my web developer is. She’s back at work now, and investigating the logs, etc. In the meantime, I’ve switched to a different antispam plugin and the form is now working.

Hello.

All well-known issues were fixed in 5.157.2 version already. We need to know your website and form where the issue persists.

It will be better if you contact us via our private support:
https://cleantalk.org/my/support/open

Also, mark the records in your anti-spam logs that were blocked by mistake.

The guide:
https://cleantalk.org/help/feedback-spam

Thank you.

Needed to choose Advanced settings —> option Complete Deactivation. Then deactivate plugin. Then reactivate… after this was able to install update again and now the form works as expected and now doesn’t freeze / spin or say field not completed when everything has been completed correctly.

I’m glad to know the issue is solved.

Let us know if you have questions.

Best regards.