Form Error Message

  • Resolved natrev121

    (@natrev121)


    4 years, 7 months ago

    Hello,

    I’ve searched the knowledge base and was unable to find a solution to an issue I’m experiencing. Everything is up to date; theme, plugin, etc.

    This link with screencaps should explain the issue I’m having. https://photos.app.goo.gl/ms9WaiqPrRVbJspMA

    Any help with this issue would be greatly appreciated.

    Thanks in advance.

    The page I need help with: [log in to see the link]

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  • Thread Starter natrev121

    (@natrev121)

    I should add that on the backend of my site it states “The MailPoet Sending Service did not send your latest email because the address [email protected] [that isn’t my actual email; I’m keeping it out of prying eyes] is not yet authorized.”

    Yet when I go to my account on Mailpoet’s website under ‘My Authorized Email’, it shows on the bottom left of the screen that my email address is ‘(authorized)’.

    Ah, the good ole fun technical stuff I know absolutely nothing about (I’m being a tad humble). Let me be your Grasshopper…teach me? ;-p

    Overjoyed and yelling hurray (not really; more like Goddayum&^%$#&*!), yours,

    Grasshopper

    Hi @natrev121

    You are using “Info…” on your MailPoet Settings. Try writing that email address in all lowercase letters instead, exactly in the way it is authorized on your account.

    Also, please delete the screenshot that shows your license key immediately!

Viewing 2 replies - 1 through 2 (of 2 total)
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