Form Errors

On which page on the site do you have the form having the issue?

We’ve confirmed issues with clients using the following three form pages:
https://losssolutionsgroup.com/submit-a-new-assignment-online/
https://losssolutionsgroup.com/pac/
https://losssolutionsgroup.com/client-feedback-survey/

What other plugins and theme do you use on the site?

We currently have an Avada theme implemented on the website. Our active plugins with versions are listed below. We’re currently going through and deactivating all unnecessary/unused plugins.

Advanced noCaptcha & invisible Captcha – version 5.7.1
Akismet Anti-Spam – version 4.1.9
All-in-One WP Migration – version 7.40
All-in-One WP Migration Unlimited Extension – version 2.39
Avada Builder – version 3.3
Avada Core – version 5.3
Contact Form 7 – version 5.4
Contact form 7 Custom validation – version 1.1.3
Draw Attention – version 1.9.12
Flamingo – version 2.2.1
Forget About Shortcode Buttons – version 2.1.2
GeoDirectory – version 2.1.0.11
IgniteFeedback – version 1.0.5
LayerSlider WP – version 6.5.5
Ninja Forms – version 3.5.2 (but not implemented)
Ninja Forms Addon Manager – version 3.0.13
ninja form – Layout & Styles – version 3.0.29
Recaptcha v2 for contact form 7 – version 1.3.3
Scroll to Anchor – version 0.6.0
WP Statistics – version 13.0.8

We have deactivated all unnecessary/unused plugins and have updated Advanced noCaptcha & invisible Captcha to current version. Please see updated list of active plugins and their versions.

Advanced noCaptcha & invisible Captcha – version 6.1.5
Akismet Anti-Spam – version 4.1.9
All-in-One WP Migration – version 7.40
All-in-One WP Migration Unlimited Extension – version 2.39
Avada Builder – version 3.3
Avada Core – version 5.3
Contact Form 7 – version 5.4
Contact form 7 Custom validation – version 1.1.3
Draw Attention – version 1.9.12
Flamingo – version 2.2.1
Forget About Shortcode Buttons – version 2.1.2
GeoDirectory – version 2.1.0.11
IgniteFeedback – version 1.0.5
LayerSlider WP – version 6.5.5
Recaptcha v2 for contact form 7 – version 1.3.3
Scroll to Anchor – version 0.6.0
WP Statistics – version 13.0.8

Try switching to the default theme and deactivating all plugins excluding Contact Form 7, Akismet Anti-Spam, and Flamingo.

Why you are advised to deactivate plugins and switch to the default theme.

Thanks for the reply Takayuki – deactivating all plugins wont allow other parts of our website to work. Before hiring assistance to do this and taking our site offline for a period of time, we want to be sure there are no other fixes.

We did a lot more testing and have been able to isolate it to a specific browser as well as a specific date the issue started.

We have found that clients accessing our website via Internet Explorer 11 (user agent Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) since 3/25/21, are receiving an error message (“THERE WAS AN ERROR TRYING TO SEND YOUR MESSAGE. PLEASE TRY AGAIN LATER.”) when trying to send forms – these forms are being sent to Flamingo, but stuck in spam with “Spam log: reCAPTCHA response token is empty.” Prior to 3/25/21, clients were able to use our forms without issue via Internet Explorer 11 (same user agent/version)