Form Fields

  • Resolved vipteam

    (@vipteam)


    9 years, 9 months ago

    The fields are: Name, Email, Subject and Message. And that’s good.

    But is it possible to add eg Priority: Normal and Urgent? And something like a category or department. I do not think really the category or department rather than a supplement to the Email Subject.

    For example, Red Apple, Green Apple. So I immediately know what kind of apple the message refers.

    Regards

    https://www.ads-software.com/plugins/kanzu-support-desk/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kanzu Code

    (@kanzucode)

    Hi @vipteam,
    That’s an interesting question. It’d make for a good feature. Since it’s unlikely that all customers will use subjects the same way, we are exploring addressing this by adding custom rules in the back-end. You, as an administrator, would configure rules that would be applied to incoming tickets to process them and assign them priority, agents, etc…

    We’ll resolve this when we eventually add integrate that functionality. Thanks

    Plugin Author Kanzu Code

    (@kanzucode)

    Hi @vipteam,
    This has been resolved. Using our all new add-on, KSD Rules (https://kanzucode.com/add-ons/kanzu-support-desk-rules/) and KSD v1.5.5, this level of customization is possible.

    Thanks a lot for your input

Viewing 2 replies - 1 through 2 (of 2 total)
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