Form fields are not filled with content in E-Mail

  • Resolved K93

    (@k93)


    3 years, 10 months ago

    Hey there,

    out of a sudden my E-Mail after submit of the last form step doesn’t have the values for my form fields filled in anymore. But I can display all the values on the same page to the user using [multiform "myfield"] before submit. But displaying the values in the mail with [myfield] just prints out “[myfield]” and not the actual value. I already checked the following things:

    • No JavaScript errors on submit
    • Multistep tag is on every page
    • Last step has the following tag at the very end: [multistep order-form last_step send_email]

    Do you have any other ideas?

    Thanks & cheers,
    Jonas

    • This topic was modified 3 years, 10 months ago by K93.
    • This topic was modified 3 years, 10 months ago by K93.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Same issue here today. Any resolution? Hopefully not related to the present issues going on with CF7.

    Plugin Author webheadcoder

    (@webheadllc)

    @k93 sorry I missed this. It looks like you’ve done a lot of investigating for this. I can’t think of any other common solutions for your problem except for a plugin conflict. The issues with CF7 would’ve only started appearing 2 weeks ago, this post pre-dates that. Did you by any chance resolve your issue?

    I would suggest trying to submit a form without multistep and see if the issue still occurs. If it doesn’t occur, then you’ll need to deactivate all other plugins and use the default theme to see what might be conflicting with this plugin.

    Thread Starter K93

    (@k93)

    So for me the issue was caused by a wrong HTML tag. So nothing related to Multi-Step Forms. ??

    Plugin Author webheadcoder

    (@webheadllc)

    Thanks for the update @k93!

    @rlucas1060 Another issue that could be causing this is if your form is too long. Cookies have a size limit and would drop fields if it becomes too long. Try a short 2-step form and see if fields show up that way. If it does, it’s likely due to the cookie size limit and you’ll need the Pro version. Please start another thread if you continue to have issues.

Viewing 4 replies - 1 through 4 (of 4 total)
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