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werny
(@werny)

4 weeks ago

My fields look very bad on the checkout page

https://prnt.sc/oTT5Bn0dsZIy

What is wrong here?

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

4 weeks ago

Hi there!

It looks like a plugin conflict, theme issue or custom code on your site might be causing this issue. For testing purposes, could you please deactivate all plugins except WooCommerce and switch to a default WordPress theme like Twenty Twenty-Four or Twenty Twenty-Five? Then, check if the issue persists.

For more details on how to run a conflict test, you can follow this guide:
How to Test for Conflicts

If the issue still occurs after deactivating all other plugins and switching to the default theme, please share:
1?? Your site URL so we can further investigate.
2?? Your System Status Report (found under WooCommerce > Status).

You can share the System Status Report using Pastebin or GitHub Gist and provide the link here.

Once we have more details, we’ll be able to assist you further!

Thread Starter werny
(@werny)

3 weeks, 6 days ago

Deactivating the plugins will not solve the issue.
But I changed the theme to test and it worked.
That means that the issue is caused by the theme Gwangi.
I downloaded the system-report and found some issues there. How can I fix them?

` WordPress Environment WC Version: 9.7.0 Legacy REST API Package Version: Auf dieser Website ist das alte REST-API-Plugin nicht installiert. Action Scheduler Version: ? 3.9.2 Log Directory Writable: ? WP Version: 6.7.2 WP Multisite: – WP Memory Limit: 8 GB WP Debug Mode: – WP Cron: ? Language: de_DE External object cache: – Server Environment Server Info: Apache PHP Version: 8.0.30 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 10.6.20-MariaDB-ubu2204 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.7.0 WC Database Prefix: www_ Datenbank-Gesamtgr??e: 5588.79MB Datenbank-Datengr??e: 2961.79MB Datenbank-Indexgr??e: 2627.00MB www_woocommerce_sessions: Daten: 3.52MB + Index: 0.14MB + Engine InnoDB www_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB www_woocommerce_order_itemmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB www_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB www_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB www_woocommerce_shipping_zone_methods: Daten: 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7 restriction: 1 revision: 95 rtmedia_album: 1635 services: 1 shop_order: 17 sidebar_instance: 4 sliders: 1 step: 13 team: 1 testimonials: 1 uaio_register_forms: 1 uaio_user_listing: 1 uaio_user_profile: 1 um_directory: 1 um_form: 3 um_role: 2 user_request: 2 wll_records: 21 wp_font_face: 36 wp_font_family: 12 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (32) Admin and Site Enhancements (ASE): von wpase.com – 7.7.0 Advanced Google reCAPTCHA: von WebFactory Ltd – 1.28 Author Avatars List/Block: von Paul Bearne – 2.1.23 Better Messages: von WordPlus – 2.7.6 BP Profile Search: von Andrea Tarantini – 5.8 Block, Suspend, Report for BuddyPress: von Bouncingsprout Studio – 3.6.4 Verified Member for BuddyPress: von Themosaurus – 1.2.7 rtMedia for WordPress, BuddyPress and bbPress: von rtCamp – 4.6.22 BuddyPress Profile Completion: von BuddyDev – 1.1.0 BuddyPress: von Die BuddyPress Community – 14.3.3 Code Snippets: von Code Snippets Pro – 3.6.8 Site Kit by Google: von Google – 1.147.0 Grimlock Animate: von Themosaurus – 1.1.8 Grimlock for Author Avatars List/Block: von Themosaurus – 1.1.1 Grimlock for BuddyPress: von Themosaurus – 1.5.4 Grimlock Hero: von Themosaurus – 1.0.10 Grimlock Isotope: von Themosaurus – 1.0.8 Grimlock Login: von Themosaurus – 1.2.2 Grimlock: von Themosaurus – 1.6.1 Kirki Customizer Framework: von Themeum – 5.1.0 Loco Translate: von Tim Whitlock – 2.7.1 Login With Ajax: von Pixelite – 4.4 MailPoet Premium: von MailPoet – 5.8.0 MailPoet: von MailPoet – 5.8.0 Menu Image: von Freshlight Lab – 3.12 Random Content: von Endo Creative – 1.4.1 Restrict User Access: von DEV Institute – 2.7.1 Shortcodes Ultimate: Extra Shortcodes: von Vladimir Anokhin – 1.8.1 Shortcodes Ultimate: von Vova Anokhin – 7.3.4 Widget Logic: von Widget Logic – 6.02 WooCommerce: von Automattic – 9.7.0 WP-Polls: von Lester ?GaMerZ‘ Chan – 2.77.3 Inactive Plugins (3) Classic Widgets: von WordPress Contributors – 0.3 MailCheck.ai: von MailCheck.ai – 1.3.0 WP-Sweep: von Lester ‘GaMerZ’ Chan – 1.1.8 Settings Legacy API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 Tage Level threshold: – Log directory size: 30 kB WC Pages Shop-Basis: #7536 – /shop/ Warenkorb: #7538 – /warenkorb/ – Enth?lt den woocommerce_cart-Shortcode Kasse: #7540 – /kasse/ – Enth?lt den woocommerce_checkout-Shortcode Ihr Konto: #7542 – /mein-konto/ – Enth?lt den [woocommerce_my_account]-Shortcode Allgemeine Gesch?ftsbedingungen: #7414 – /datenschutz/ Theme Name: Gwangi Version: 2.4.5 Author URL: https://www.themosaurus.com Child Theme: ? – Wenn Sie WooCommerce mit einem Theme das Sie nicht selbst entwickelt haben an eigene Bedürfnisse anpassen dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie Sie ein Child-Theme erstellen (engl.) Theme type: Classic-Theme WooCommerce Support: ? Templates Overrides: vergleich/woocommerce/archive-product.php vergleich/woocommerce/cart/cart-empty.php Version 3.5.0 ist veraltet. Die Hauptversion ist 7.0.1 vergleich/woocommerce/cart/cart.php Version 3.8.0 ist veraltet. Die Hauptversion ist 7.9.0 vergleich/woocommerce/content-product.php vergleich/woocommerce/content-single-product.php vergleich/woocommerce/loop/orderby.php Version 3.6.0 ist veraltet. Die Hauptversion ist 9.7.0 vergleich/woocommerce/order/form-tracking.php Version 3.6.0 ist veraltet. Die Hauptversion ist 7.0.1 vergleich/woocommerce/order/order-details.php Version 3.7.0 ist veraltet. Die Hauptversion ist 9.6.0 vergleich/woocommerce/product-searchform.php Version 3.3.0 ist veraltet. Die Hauptversion ist 7.0.1 vergleich/woocommerce/single-product/meta.php Version 3.0.0 ist veraltet. Die Hauptversion ist 9.7.0 vergleich/woocommerce/content-product_cat.php Version 2.6.1 ist veraltet. Die Hauptversion ist 4.7.0 Outdated Templates: ? <pre class=”wp-block-code”><code> Erfahren Sie</code></pre> wie Sie aktualisieren k?nnen | <pre class=”wp-block-code”><code> Cache mit Systemstatus-Theme-Informationen leeren</code></pre> MailPoet Sending Method: PHPMail Send all site’s emails with: Aktuelle Versandmethode Task Scheduler method: Action Scheduler Cron ping URL: https://www.vergleich.com?mailpoet_router&endpoint=cron_daemon&action=ping Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store reactify-classic-payments-settings add-to-cart-with-options-stepper-layout Disabled Features: product-data-views experimental-blocks coming-soon-newsletter-template minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint use-wp-horizon blockified-add-to-cart Daily Cron: ? Next scheduled: 2025-02-28 13:52:16 +01:00 Options: ? Notes: 60 Onboarding: skipped Action Scheduler Canceled: 1 Oldest: 2025-02-26 23:48:02 +0100 Newest: 2025-02-26 23:48:02 +0100 Complete: 20.460 Oldest: 2025-01-28 03:14:41 +0100 Newest: 2025-02-28 03:13:37 +0100 Failed: 7 Oldest: 2025-01-29 15:57:41 +0100 Newest: 2025-02-27 14:54:36 +0100 Pending: 2 Oldest: 2025-02-28 03:15:37 +0100 Newest: 2025-02-28 14:54:36 +0100 Status report information Generated at: 2025-02-28 03:14:15 +01:00 `
Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

3 weeks, 5 days ago
Hello werny,

Thank you for your reply.

I am glad to know that you have found the cause of the problem.
I suggest contacting the theme support, they should be better equipped to help you fix the problem.

You mentioned finding issues in the system status report.
Could you specify what the issues are?

Looking forward to your response. ??
- This reply was modified 3 weeks, 5 days ago by Zubair Zahid (woo-hc).

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