Form fields not showing up in order notification

  • Resolved Tracy Bradley

    (@waywardsister)


    9 years, 11 months ago

    Hi there!

    Love this plugin, but have an issue with the user-submitted data in the form not making it through to the email order notification that we get after an order has gone through. We have to log in to our site and find the order to see the information they submitted via the form during checkout. (In our case, it’s location and date information that is essential to us filling their order – they are ordering videos that we shot of them at events, and we need to know where and when it was shot)

    Is this expected behaviour, or should the form fields be showing up on our order notifications and something has gone wrong?

    https://www.ads-software.com/plugins/gravity-forms-checkout-info-add-on-for-ithemes-exchange/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Timothy Jacobs

    (@timothyblynjacobs)

    Hi Tracy,

    That is expected behavior.

    I’ll add support for that this week. Are you wanting the Gravity Forms info to show up on the confirmation email sent to you or the customer.

    Thanks!

    Timothy

    Thread Starter Tracy Bradley

    (@waywardsister)

    Hi Timothy!

    We’d like the GF info to show up on the confirmation email sent to us. Both would be great, but it’s only vital that we get it on our end.

    Thanks for a speedy reply!

    Tracy

    Plugin Author Timothy Jacobs

    (@timothyblynjacobs)

    Hi Tracy,

    I’ve added support for this in version 1.5. You’ll need to go to the plugins settings page, and enable appending the fields to the admin confirmation emails.

    Cheers

    Timothy

    Thread Starter Tracy Bradley

    (@waywardsister)

    Hi Timothy,

    Been awhile – but unfortunately, this is not working. I’ve checked ‘append’ in the settings, and on the admin email we do see a header for ‘Gravity Forms Checkout Info’, but none of the info actually shows up in the email.

    Any ideas?

    Plugin Author Timothy Jacobs

    (@timothyblynjacobs)

    Hey Tracy,

    Could you email me at support[at]ironbounddesigns.com, with an export of your Gravity Form? Be sure to include a link to this post.

Viewing 5 replies - 1 through 5 (of 5 total)
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