Form hanging on submit

  • Resolved Starhorsepax2

    (@starhorsepax2)


    1 year, 4 months ago

    It’s connected to Mailchimp and I can confirm the submission shows up there, as well as in my email. The form is in a pop up.
    I did try putting the form straight in a page without the pop up and running health check and troubleshooter with all other plugins and themes disabled and only the default theme running. That didn’t help though.
    In console I see front.multi.min.js?ver=1.24.5:1 Uncaught ReferenceError: _ is not defined.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • View post on imgur.com

    Issue is occurring with Stripe as well. Not able to submit forms with latest 1.24.5 version.

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @adamborealis

    Please create a fresh ticket here:
    https://www.ads-software.com/support/plugin/forminator/#new-topic-0
    so that we could follow with your case separately.

    @starhorsepax2 I checked your page with that form and on submit I see errors in the browser console. This error could mean that after installation or after the update of Forminator some files are missing.

    Please download a fresh Forminator ZIP file, unzip it on your PC, log in to the site via FTP or cpanel, and replace all Forminator core files in the:
    /wp-content/plugins/forminator/

    and check if this help.

    Kind Regards,
    Kris

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    Well that time it said form entry saved (not sure if it will do it consistently since it did sometimes before but not all the time) – but it was set to pop up a message with a download link and it didn’t do that. What am I missing? Is it because its already in a pop up? oh wait it had a null field in conditions.

    Thanks for the help, lets see if it keeps working.

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @starhorsepax2,

    I’m glad to hear that the issue is no longer occurring. I will now close this thread as resolved. Please don’t hesitate to reach out if you need any further assistance. We’re here to help!

    Kind Regards,
    Nebu John

Viewing 4 replies - 1 through 4 (of 4 total)
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