Hi there @haize ,
Thanks for checking in with us!
On some devices (particularly mobile devices concerned with lowering data usage, or browsers/clients with strict privacy settings), their default behavior may require switching a setting to “Load remote content” or “Load images” — if the images are not loading because of a setting on the device/browser, then MailPoet wouldn’t be able to override those settings. Please check to see if there might be a button/option in the header of your email client to load images.
If images are not showing in Apple Mail, for instance:
– Check your Mail Privacy Protection settings.?
– Check if Load Remote Content is disabled in Settings > Mail > Load Remote Content.
– Check if your site’s URL is blacklisted on any public blacklist: https://mxtoolbox.com/blacklists.aspx.?
There are a number of other things that can cause images not load as well. Please review our guide below to see if any of these points apply to your situation:
https://kb.mailpoet.com/article/370-images-not-displayed-in-emails
As mentioned in that guide, one common cause is if the domain where the images are hosted is showing up on blacklists. ?In this case many devices (particularly Apple/iOS devices) will just not load the images. ?Checking here, I see your domain seems to be showing up on a few blacklists at the moment: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3agenuinelyem.com&run=toolpage
?
I’d recommend checking with your host to see about getting off of those blacklists.
Thank you!