• haize

    (@haize)


    Hello,

    I cannot make the image with the logo to show up in the form on mobile:
    danceconnection.ro

    I’ve added this code to Additional CSS:

    @media screen and (max-width: 499px) { mailpoet_form_1

    .mailpoet_form_form
    .mailpoet_form_image {
    display: block !important;

    };
    #mailpoet_spacer {
    display: block !important;
    }
    };

    I fail to understand the reason to automatically implement this annoying behaviour. Please help – what show I change in the CSS?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Nami

    (@woonami)

    Hi there @haize ,

    Thanks for checking in with us!

    On some devices (particularly mobile devices concerned with lowering data usage, or browsers/clients with strict privacy settings), their default behavior may require switching a setting to “Load remote content” or “Load images” — if the images are not loading because of a setting on the device/browser, then MailPoet wouldn’t be able to override those settings. Please check to see if there might be a button/option in the header of your email client to load images.

    If images are not showing in Apple Mail, for instance:

    – Check your Mail Privacy Protection settings.?
    – Check if Load Remote Content is disabled in Settings > Mail > Load Remote Content.
    – Check if your site’s URL is blacklisted on any public blacklist: https://mxtoolbox.com/blacklists.aspx.?

    There are a number of other things that can cause images not load as well. Please review our guide below to see if any of these points apply to your situation:
    https://kb.mailpoet.com/article/370-images-not-displayed-in-emails

    As mentioned in that guide, one common cause is if the domain where the images are hosted is showing up on blacklists. ?In this case many devices (particularly Apple/iOS devices) will just not load the images. ?Checking here, I see your domain seems to be showing up on a few blacklists at the moment: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3agenuinelyem.com&run=toolpage
    ?
    I’d recommend checking with your host to see about getting off of those blacklists.

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘Form image automatically hidden on mobile – why?’ is closed to new replies.