Form is still submitting

  • Resolved kevinduadikari

    (@kevinduadikari)


    4 years, 5 months ago

    I used forminator to my site and I published it, but when we submit a form it’s still submitting.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @kevinduadikari

    I hope all is well!

    I can see the issue on your site, after pressing on submit button, there is a JS error showing up in a console, please see this screenshot:
    https://take.ms/IFU88

    Have you integrated this form with an email service? If yes please try temporarily removing integration from that form and try again.

    If the issue still is there, please run a test for a conflict with another plugin or theme:
    – Deactivate all plugins, besides the Forminator and try to submit the form
    – If the issue still there switch to a default WordPress theme and check one more time
    – If all is well, please activate one plugin at a time, until the issue will be back, to find which plugin is conflicting.

    Please make sure to have a backup of your site before running this test, so if something will go wrong you can always restore your site.

    Let us know how it went!

    Cheers,
    Nastia

    Hello @kevinduadikari

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 2 replies - 1 through 2 (of 2 total)
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