Form missing intermittently

Hi Rob,

I am going to look into this now, while it is broken.

Hi Eyal,

Thank you, I appreciate it.

We’ve been carrying out our own troubleshooting in order to try to help.

When the problem happens it generates the error:

Notice: GMW form class is missing. in ../wordpress/wp-content/plugins/geo-my-wp/includes/gmw-shortcodes.php on line 145

We’ve modified the error to provide more information:

PHP Notice: GMW form class is missing: posts_locator : was the value of slug in /home/sites/LWS/growti/wordpress/wp-content/plugins/geo-my-wp/includes/gmw-shortcodes.php on line 145, referer: https://www.growtivation.com/

This appears to be calling this function:

public static function get_forms() {
..
}

This function refers to wp_cache_get so obviously looking in the cache.

Previously we tried clearing the cache and that made no difference.
We tried deactivating and reactivating the module, that made no difference.

We modified the code so that it always goes to the database with SELECT * FROM gr_gmw_forms and rules out the cache – but the problem still occurred.

We have been outputting MySQL errors as well and basically we have been able to rule out:

It’s not Apache
It’s not the Varnish web cache
It’s not MySQL
It’s not the Server
It appears to be code related

All code reverted to previous versions.

We will do no further testing or make any further action so as to not trip up your own investigation.

Please note, we may need to ‘refresh’ the Varnish web cache on the server if you make any code changes. I am online now and monitoring if you need me to do anything.

Many thanks,

Rob

Hi Eyal,

I don’t know if this is of any use but the SQL query currently returns:

| 1 | posts_locator | posts_locator | posts_locator | post | Posts Locator | stockistdistributors | pt | a:5:{s:17:”page_load_results”;a:13:{s:7:”enabled”;s:0:””;s:13:”user_location”;s:0:””;s:14:”address_filter”;s:0:””;s:6:”radius”;s:2:”50″;s:5:”units”;s:8:”imperial”;s:11:”city_filter”;s:0:””;s:12:”state_filter”;s:0:””;s:14:”zipcode_filter”;s:0:””;s:14:”country_filter”;s:2:”GB”;s:15:”display_results”;s:0:””;s:11:”display_map”;s:7:”results”;s:8:”per_page”;s:2:”-1″;s:10:”post_types”;a:1:{i:0;s:20:”distributor_stockist”;}}s:11:”search_form”;a:10:{s:13:”form_template”;s:19:”custom_growtivation”;s:13:”address_field”;a:6:{s:5:”label”;s:50:”Enter your address, city, postcode or company name”;s:11:”placeholder”;s:50:”Enter your address, city, postcode or company name”;s:20:”address_autocomplete”;i:1;s:9:”mandatory”;i:1;s:7:”locator”;s:0:””;s:14:”locator_submit”;s:0:””;}s:7:”locator”;s:8:”disabled”;s:12:”locator_text”;s:0:””;s:13:”locator_image”;s:0:””;s:14:”locator_submit”;i:1;s:6:”radius”;s:22:”5,10,25,50,100,150,200″;s:5:”units”;s:8:”imperial”;s:10:”post_types”;a:1:{i:0;s:20:”distributor_stockist”;}s:10:”taxonomies”;a:3:{s:4:”post”;a:3:{s:8:”category”;a:1:{s:5:”style”;s:7:”disable”;}s:8:”post_tag”;a:1:{s:5:”style”;s:7:”disable”;}s:11:”post_format”;a:1:{s:5:”style”;s:7:”disable”;}}s:13:”nav_menu_item”;a:1:{s:8:”nav_menu”;a:1:{s:5:”style”;s:7:”disable”;}}s:8:”products”;a:1:{s:18:”product_categories”;a:1:{s:5:”style”;s:7:”disable”;}}}}s:15:”form_submission”;a:3:{s:12:”results_page”;s:0:””;s:15:”display_results”;i:1;s:11:”display_map”;s:7:”results”;}s:14:”search_results”;a:8:{s:16:”results_template”;s:19:”custom_growtivation”;s:8:”per_page”;s:3:”999″;s:5:”image”;a:3:{s:5:”width”;s:5:”200px”;s:6:”height”;s:5:”200px”;s:7:”enabled”;s:0:””;}s:15:”directions_link”;i:1;s:13:”location_meta”;a:4:{i:0;s:5:”phone”;i:1;s:3:”fax”;i:2;s:5:”email”;i:3;s:7:”website”;}s:13:”opening_hours”;s:0:””;s:7:”excerpt”;a:4:{s:5:”usage”;s:12:”post_content”;s:5:”count”;s:0:””;s:4:”link”;s:0:””;s:7:”enabled”;s:0:””;}s:10:”taxonomies”;s:0:””;}s:11:”results_map”;a:4:{s:9:”map_width”;s:4:”100%”;s:10:”map_height”;s:5:”300px”;s:8:”map_type”;s:7:”ROADMAP”;s:10:”zoom_level”;s:2:”13″;}} |

Thanks for the details.

I have found and reopened the previous support ticket.

I replied to you there.

Have you received my email?

Hi Eyal,

Sorry, looking for it now.

Rob

Further to earlier correspondence in support ticket 28738 the form is missing again.

@ninjew Please do not do that. If you are supporting your customer on your site then keep it there.

@rwassell For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.