Form not fully loading sometimes, but loads fully on incognito

  • Resolved barnez

    (@pidengmor)


    3 years ago

    Hi,

    I have the plugin active on 2 sites, but on one site the form sometimes does not open on desktop view with all the different fields. All I see is a full width x 20px body and border. If I clear the cache it doesn’t help. If I load the page on mobile or incognito the form loads correctly with all the fields. If I clear the browser cache the form loads correctly with all the fields.

    In .htaccess there are browser chache directives:

    <ifModule mod_expires.c>
    ExpiresActive On
    ExpiresDefault "access plus 0 seconds"
    ExpiresByType image/x-icon "access plus 2592000 seconds"
    ExpiresByType image/jpeg "access plus 2592000 seconds"
    ExpiresByType image/gif "access plus 2592000 seconds"  
    ExpiresByType image/png "access plus 2592000 seconds" 
    ExpiresByType application/x-shockwave-flash "access plus 2592000 seconds"
    ExpiresByType text/css "access plus 604800 seconds"
    ExpiresByType text/javascript "access plus 648000 seconds"
    ExpiresByType text/x-javascript "access plus 648000 seconds"
    ExpiresByType application/javascript "access plus 648000 seconds"
    ExpiresByType application/x-javascript "access plus 648000 seconds"
    ExpiresByType text/html "access plus 600 seconds"
    ExpiresByType application/xhtml+xml "access plus 600 seconds"
</ifModule>

    Any suggestions of action I can take?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @pidengmor

    The issue seems to be caused by the “LiteSpeed Cache” plugin. Please, try editing the plugin’s settings as follows:

    Select the “Classic” option for the “Script load method” attribute in the settings page of the plugin, tick the “Activate Javascript Cache” and the “There is active an optimization plugin in WordPress” checkboxes. And finally, press the “Update” button.

    Please, remember to purge the LiteSpeed cache.

    Best regards.

    Thread Starter barnez

    (@pidengmor)

    Hi,

    Many thanks for the quick response and recommendation regarding the plugin settings. I checked and the script load method was set to “Direct”. I’ve now made the adjustments and purged the cache.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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