Form not loading

  • Resolved ktaylor310

    (@ktaylor310)


    2 years, 9 months ago

    Hi, I have client that uses several of your forms on his clinical research website. We have had issues with everything loading on study interest pages except the form. My client constantly has to login to the backend and flush the cache for the form to load. We host on Gridpane with Ngnix server-side caching. I just switched them over to FastCGI with the TTL set to 1, which has cut down the instances, but it is still happening. I have both of the cache options enabled under behavior already. Do you have any suggestions?

    Thank you,
    Kimi

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @ktaylor310 !

    I’m very sorry to hear that you’ve experienced this issue!

    Our team has heard some previous reports of this issue and if I understand correctly, it’s the same case here. We are still working on a possible solution, but in the meantime there’s a temporary fix:

    <?php

function wpmudev_forminator_ajax_load_without_nonce() {
	$_POST[ 'nonce' ] = wp_create_nonce( 'forminator_load_module' );
}

add_action( 'wp_ajax_forminator_load_form', 'wpmudev_forminator_ajax_load_without_nonce' );
add_action( 'wp_ajax_nopriv_forminator_load_form', 'wpmudev_forminator_ajax_load_without_nonce' );

    To install this snippet, please copy the code to a .php file and upload the file to wp-content/mu-plugins/ directory (please create the directory if it doesn’t exist).

    Please also let us know if it worked for your case or if there were any issues or if the issue is still occurring.

    Kind regards,
    Pawel

    Thread Starter ktaylor310

    (@ktaylor310)

    Thank you for your help! I’ll try it out.
    Kimi

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ktaylor310 ,

    We haven’t heard back from you for some time now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 3 replies - 1 through 3 (of 3 total)
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