• Resolved Wendy Louise Nog

    (@wirewendy)


    Multiple people are having trouble, in fact everyone is having trouble. On mobile the form never loads, it just spins and spins.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Wendy Louise Nog

    (@wirewendy)

    Here is the error code from the website:

    donation-form/:10 TypeError: Cannot read properties of null (reading ‘readyState’)
    at HTMLDocument. (give.js?ver=551bf44de7d34e92:1:60038)
    at donation-form/:10:6715
    at Array.forEach ()
    at ie (donation-form/:10:6429)
    at A (donation-form/:10:7671) ? (e){if(“complete”!==e.target.readyState)return null;var n={};function r(e,n,r){for(var i=function(){var r=t(a[o],2),i=r[0],s=r[1],l=e.querySelector(i),c=l.getAttribute(“data-field-name”),u=s[0],d=!1,…

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @wirewendy,

    Glad you reached out! Happy to help with this one.

    Thank you for providing the error that you encountered. Errors like this are significant when we’re diagnosing concerns.

    I checked your form here — https://youthexperiencesponsorship.org/donations/donation-form/ both on mobile (Chrome developer tools and my own mobile phone) and desktop, but the form is working fine for me.

    I also didn’t encounter the JavaScript error that you mentioned.

    Were you able to resolve the issue?

    Please don’t hesitate to contact us should you need more instructions or other concerns.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @wirewendy.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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