Form not send “Something went wrong”

Hi @phraisohn,

Sorry to know that you are experiencing an issue.

Since a URL where we can find the form with the issue is not provided, I wasn’t able to give a closer look at this. Can you please share a URL where we can find the form with the issue?

Please also add an export of the form in your next response so that we can test it on a lab site. You can share the form export using any cloud platform like Google Drive or DropBox. Please find more on how to export a form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#forms

Kind Regards,
Nebu John

Hi,
Thank you for your fast reply back.
The test URL is here https://mrsohn.com/demo/ecommerce/demo-conditional-logic-form/ (the top form with Forminator heading)

The form export is here
https://www.dropbox.com/s/y6h37bghmqzlw5k/forminator-contact-form-export.txt?dl=0

Thank you,
Sohn

Hi @phraisohn

Thank you for the form.

I was able to replicate the issue on your website but it worked fine on my website:

https://monosnap.com/file/c8es5SM8SFAyWIf9i3Kqrbn3KsWlaH

It looks like a plugin or theme conflict.

Can you please check if loading it from ajax makes any difference?
https://monosnap.com/file/2ah76p1RGLz8t1CSQJuHxkc7slk0jb

In case the problem persists, please, run a full plugin and theme conflict test following this flow:

https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Make sure to have a full backup or run the test on the staging website.

Let us know the result you got.
Best Regards
Patrick Freitas

Hi @phraisohn

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas