Form not sending to email addresses within in the domain

  • bitstorm

    (@bitstormdesign)


    6 years ago

    I have a couple of contact forms which are sending to an email address connected to the domain. However the form shows it sends but nothing arrives. If I use an email address not connected to the domain the email arrives. Got the hosting company to check the logs and spam filters but nothing, also the junk folder of course. I have seen this issue posted but not a solution to it other then changing the sending method to smtp. Any ideas? I have posted the header info just in case below but used *** on sensitive email addresses. Appreciate any advise on this.

    Delivered-To: ***@gmail.com
    Received: by 2002:a4a:90cd:0:0:0:0:0 with SMTP id a13csp5369206ooh;
    Mon, 26 Nov 2018 03:08:50 -0800 (PST)
    X-Google-Smtp-Source: AJdET5fLI5NMneq+HNjwKYT8mNJWK9NTGB+eyDxOjBmk/RpWjekVXcc4FShyEaSiJ0f2Fx1pBJ+aCIDQ5lU=
    X-Received: by 2002:aca:b486:: with SMTP id d128-v6mr15457887oif.21.1543230530019;
    Mon, 26 Nov 2018 03:08:50 -0800 (PST)
    Authentication-Results: mx.google.com;
    spf=permerror (google.com: domain of [email protected] uses a mechanism not recognized by this client. unknown
    mechanisms: )) [email protected]
    Received-SPF: permerror (google.com: domain of [email protected] uses a mechanism not recognized by this client. unknown
    mechanisms: )) client-ip=51.68.214.81;
    Received: by 2002:a9d:eeb:: with POP3 id 98mf14463921otj.2;
    Mon, 26 Nov 2018 03:08:50 -0800 (PST)
    X-Gmail-Fetch-Info: ***@bitstormdesign.co.uk 10 srv.***.co.uk 995 ***@bitstormdesign.co.uk
    Return-Path: <[email protected]>
    Delivered-To: ***@bitstormdesign.co.uk
    Received: from srv.***.co.uk by srv.***.co.uk with LMTP id ePNgAVTT+1s3/gAAwhdJbw for <***@bitstormdesign.co.uk>; Mon, 26 Nov 2018 12:04:52 +0100
    Return-path: <[email protected]>
    Envelope-to: ***@bitstormdesign.co.uk
    Delivery-date: Mon, 26 Nov 2018 12:04:52 +0100
    Received: from h1.rockbridgeweb.co.uk ([51.68.214.81]:34868) by srv.***.co.uk with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.91) (envelope-from <[email protected]>) id 1gREh9-000GwI-V6 for ***@bitstormdesign.co.uk; Mon, 26 Nov 2018 12:04:51 +0100
    Received: by h1.rockbridgeweb.co.uk (Postfix, from userid 10001) id 6BB5341DE8; Mon, 26 Nov 2018 12:04:13 +0100 (CET)
    To: ***@bitstormdesign.co.uk, ***@yahoo.co.uk, ***@rockbridgeweb.co.uk, [email protected]
    Subject: Ridgeway Respiratory Services “Contact Form”
    Date: Mon, 26 Nov 2018 11:04:13 +0000
    From: tom <[email protected]>
    Reply-To: ***@sfax.co.uk
    Message-ID: <04b11d302cc8c482b78ed2ca392f8bdf@ridgewayrespiratoryservices.co.uk>
    X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Neil Murray

    (@buzztone)

    However the form shows it sends but nothing arrives.

    That confirms that CF7 is sending the email – so it is likely being rejected as spam somewhere.

    Please supply all your input in the Form and Mail sections of the CF7 interface (add as code or include as link to screenshots).

    Thread Starter bitstorm

    (@bitstormdesign)

    https://screenshot.net/qjn83un

    https://screenshot.net/v0l5yc1

    Appreciate the help. The form looks a bit messey but its only html, I have used this before on lots of sites.

    See If You Have Email Problems – most people that work carefully through this list of email sending issues are able to solve their particular problems.

    Start with using the same email address in the To: and From: fields for the form – this can cause emails to be rejected as spam.

    Thread Starter bitstorm

    (@bitstormdesign)

    Hi Neil, I wish it was that, but I have tried that already. I suspect its something happening at the hosting company but they say that the emails are not hitting the server. Thanks for your time on this

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Form not sending to email addresses within in the domain’ is closed to new replies.