• Resolved Bhaskar Dhote

    (@hemant29)


    Hello

    I am using this plugin on our site and its suddenly stop working I have installed the latest version as well but still its not working for me can you please help us.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello,

    Could you send me the link to the webpage where the form’s is inserted, please?

    Best regards.

    Thread Starter Bhaskar Dhote

    (@hemant29)

    Hii

    Thank you so much for the quick reply.

    Here is the link of the website

    https://www.husgrunder.com/ny-husgrund/gjuta-betongplatta/

    2017-05-08_2039

    Thanks

    Plugin Author codepeople

    (@codepeople)

    Hello,

    The issue is caused by an uncaught javascript error generated into the “https://www.husgrunder.com/wp-content/themes/u-design/scripts/script.js” file belonging to the theme active in your website (and not in our plugin), that is stopping the rest of javascript code that must be run in the “onready” event of jQuery, please, look the screenshots in the following links:

    https://wordpress.dwbooster.com/customdownloads/2017/05/08/screenshot_error_console.png

    https://wordpress.dwbooster.com/customdownloads/2017/05/08/screenshot_file_error.png

    The causes of errors are simple, your website is using jQuery v1.12.x where the syntax: $(a[href=#top]) is incorrect and throw an error (in previous versions of jQuery the previous syntax was valid), the correct one would be: $(a[href="#top"]) (this error may be present in other sections of your theme).

    I recommend you the following changes:

    – go to the settings page of the plugin, through the menu option: “Settings/Calculated Fields Form”,
    – select the “Direct” option for the “Script load method” attribute,
    – and finally, press the “Update” button.

    Furthermore, you should contact to the theme’s developers for fixing the errors in their code.

    Please, let me know if the recommended changes solve the conflict in your website.

    Best regards.

    Thread Starter Bhaskar Dhote

    (@hemant29)

    Form is showing up but can’t see the submit button on it ??

    Plugin Author codepeople

    (@codepeople)

    Hello,

    I’m sorry, I’m seeing a cached version of your webpage (<!-- WP Fastest Cache file was created in 2.70057296753 seconds, on 08-05-17 13:04:33 -->), as you’re logged in your WordPress, you are accessing to the original version of the webpage and not to the cached one.

    If the submit button is not being displayed, be sure you have installed the latest update of the professional version of the plugin, and not the free version distributed through the WordPress directory.

    Best regards.

    Thread Starter Bhaskar Dhote

    (@hemant29)

    From Where i can download the latest update of the professional version we bought the plugin long time ago so not sure we still have the login details

    Plugin Author codepeople

    (@codepeople)

    Hello,

    Please, create a ticked in my personal website:

    https://cff.dwbooster.com/contact-us

    Please, include the email address used to purchase the plugin.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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