Form Notifications Not Working Despite Following All Documentation

  • Resolved 38kali

    (@38kali)


    1 year, 11 months ago

    While I have followed instructions to the letter, I cannot get my forms to send email notifications.

    I am using the Google API and all said it was configured properly (SMTP) by following this doc: https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp

    I ran the test by following this guide: https://wpmailsmtp.com/docs/how-to-send-a-test-email-in-wp-mail-smtp/ and everything seems to work fine. I do receive the email.

    This is frustrating I previously had one form that was working fine without all this extra SMTP business. When I went to duplicate/add a new one, I discovered that the first form was no longer working–which is not a good thing for business when things we use to gather info are silently breaking. Something must have changed.

    Can anyone help me? I am on a free account but free is what I use to evaluate value of a purchase. Not a great first experience that would entice me to upgrade at the moment!

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter 38kali

    (@38kali)

    I’ve confirmed this IS working fine on a second site that I have WP Forms installed at — without SMTP — the messages are just very delayed.

    • This reply was modified 1 year, 11 months ago by 38kali.

    Hey @38kali – Thanks for contacting us and I apologize for the issues you’re facing.

    To take a closer look into the issue, when you have some time, can you please share some screenshots of your form notification settings along with WP Mail SMTP settings?

    Kindly,

    Thread Starter 38kali

    (@38kali)

    I shut it off. And then, oddly enough, at 8 pm (MANY hours later) all the emails popped into my inbox.

    • This reply was modified 1 year, 11 months ago by 38kali.

    Hey @38kali – I’m happy to hear that it’s working fine now. If you have any questions, please feel free to reach out.

    Kindly,

    Hey @38kali – We haven’t heard back from you in about three days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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