Form returns status code 500 when submitting as guest

  • Resolved writeyournamehere

    (@writeyournamehere)


    1 year, 6 months ago

    Hello, we are using the pro version of the plugin on our website. The access of the poll is set to Guests and WordPress.

    When filling out and submitting the poll, the loading animation appears and goes on forever. When looking at the network traffic in the dev tools of the browser, the POST request to “/wp-admin/admin-ajax.php” returns the status 500.

    When submitting the poll as logged in user however, everything works as expected. Is this a bug in the plugin or likely caused by something else?

    Thanks for taking the time.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author YOP

    (@yourownprogrammer)

    Hello

    For any questions/issues regarding pro version please contact us on our website as we are not allowed to offer support for it here.

    In the meantime, we will run some tests on the link you sent over.

    Thank you.

    Thread Starter writeyournamehere

    (@writeyournamehere)

    Thanks again for the support via email. Just to tie up loose ends, it turned out to be caused by the PHP version and switching from 8.0 to 8.2 fixed the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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