Form submission not recorded as entry

  • We had a form submission the other day that did not get stored as an entry, and also did not get sent as a notification. The only reason I found it was because we have CallRail form tracking set up, and it showed in the report. Anyone know why this form submission got lost in wonderland?

    In the CallRail tracking, it did show these stats but I don’t know if it’s just a CallRail thing or if it’s relevant elsewhere:

    is_submit_2 1
    Gform Submit 2
    state_2 WyJbXSIsIjRkMGMyMTVmOWU1YmVkZGQ4NzBiMDExMTUyYmM3MzYxIl0=
    gform_target_page_number_2 0
    gform_source_page_number_2 1

    Tried looking for a similar issue in the support forum, but couldn’t find anything. Also tried doing a bunch of other things to try to explain it but no success.

    The page I need help with: [log in to see the link]

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  • @barretd – any luck tracking this down? We’ve got a client facing the same issue. I’m really puzzled how entries can even be submitted from the site and go into CallRail but not be written to the database. That makes no sense to me unless their script is interrupting the process or maybe the user interrupts the process at some point before completion.

    Thread Starter BarretD

    (@barretd)

    @gruffygoat Sorry for the late reply. No, we never got an answer. Not sure what it was, but as a default, we just started checking CallRail every second day. Not a good solution but until we can/want to spend the money on figuring it out, that’s what we got to work with.

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