Form Submissions are not showing up in the backend…

Hello @mediaboy18,

This is really strange as I have not heard about such an issue before. Could you please export the form and send that to us here using the code block or the Pastebin so that we could carry out a few tests on our end to check if we can replicate that.

Do remember to strip of any confidential information and also the emails from the email notification section so to protect yourself and be safe according to the forum guidelines.

I would also need the following information:

Site WordPress Version:
PHP Version
Server type: Apache/ Nginx
Forminator Plugin Version

Thank you,
Prathamesh Palve

Thank you for looking into this. Here is the exported form.

Wordpress Version is: 5.5.1
PHP Version is: 7.3.20 (Supports 64bit values)
Server Type is: Linux 3.12.18-clouder0 x86_64
Forminator is: Version 1.13.5

{"type":"form","data":{"fields":[{"id":"section-1","element_id":"section-1","form_id":"wrapper-6935-6761","type":"section","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6935-6761","section_title":"General Information","cform-section-border-style":"none","section_border":"solid","cform-section-border-color":"#4c63d8","cform-section-border-width":"1"},{"id":"name-1","element_id":"name-1","form_id":"wrapper-5656-84","type":"name","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-5656-84","field_label":"Participant's Name","placeholder":"i.e. Smith","prefix_label":"Prefix","fname_label":"Participant's First Name","fname_placeholder":"","mname_label":"Middle Name","mname_placeholder":"E.g. 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New South Wales","address_zip_label":"ZIP / Postal Code","address_zip_placeholder":"E.g. 2000","address_country_label":"Country","address_line_label":"Apartment, suite, etc","street_address_required_message":"This field is required. Please enter the street address.","address_zip_required_message":"This field is required. Please enter the zip code.","address_country_required_message":"This field is required. Please select the country.","address_city_required_message":"This field is required. Please enter the city.","address_state_required_message":"This field is required. Please enter the state.","address_line_required_message":"This field is required. Please enter address line."},{"id":"phone-1","element_id":"phone-1","form_id":"wrapper-4445-9642","type":"phone","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-4445-9642","required":false,"limit":10,"limit_type":"characters","validation":"false","phone_validation_type":"standard","field_label":"Phone","placeholder":"E.g. +1 300 400 5000"},{"id":"email-1","element_id":"email-1","form_id":"wrapper-3348-8730","type":"email","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-3348-8730","validation":false,"placeholder":"E.g. [email protected]","field_label":"Email Address","required":true,"required_message":"Email is required."},{"id":"number-1","element_id":"number-1","form_id":"wrapper-2618-305","type":"number","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-2618-305","calculations":"true","limit_min":"3","limit_max":150,"field_label":"Age","placeholder":"E.g. 10"},{"id":"text-1","element_id":"text-1","form_id":"wrapper-4594-7864","type":"text","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-4594-7864","input_type":"line","limit_type":"characters","field_label":"School you currently attend","placeholder":""},{"id":"text-2","element_id":"text-2","form_id":"wrapper-6493-1988","type":"text","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6493-1988","input_type":"line","limit_type":"characters","field_label":"Current Grade In School","placeholder":""},{"id":"select-1","element_id":"select-1","form_id":"wrapper-4572-5374","type":"select","options":[{"label":"YM","value":"ym","limit":"","key":"4289-2203"},{"label":"YL","value":"yl","limit":"","key":"2987-1574"},{"label":"AS","value":"as","limit":"","default":false,"key":"1816-5478"},{"label":"AM","value":"am","limit":"","default":false,"key":"8209-2548"},{"label":"AL","value":"al","limit":"","default":false,"key":"2586-4430"},{"label":"AXL","value":"axl","limit":"","default":false,"key":"4791-7483"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-4572-5374","value_type":"single","field_label":"T-Shirt size"},{"id":"select-2","element_id":"select-2","form_id":"wrapper-8582-4793","type":"select","options":[{"label":"Fall 2020 Session (3rd & 4th Graders)","value":"fall-2020-session-3rd-4th-graders","limit":"14","key":"4289-2203"},{"label":"Fall 2020 Session (5th & 6th Graders)","value":"fall-2020-session-5th-6th-graders","limit":"48","default":false,"key":"2372-5704"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-8582-4793","value_type":"single","field_label":"Session you're registering for","limit_status":"enable","description":"*Please note there is a registration limit for each grade group. 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The form will be kept in a private place and will not be subject to public view."},{"id":"name-3","element_id":"name-3","form_id":"wrapper-6715-8811","type":"name","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6715-8811","field_label":"Participant's Name","placeholder":"E.g. John Doe","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. 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Doe","prefix":"true","fname":"true","mname":"true","lname":"true","required_message":"Name is required.","prefix_required_message":"Prefix is required.","fname_required_message":"First Name is required.","mname_required_message":"Middle Name is required.","lname_required_message":"Last Name is required."},{"id":"text-3","element_id":"text-3","form_id":"wrapper-8808-3761","type":"text","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-8808-3761","input_type":"line","limit_type":"characters","field_label":"Relationship","placeholder":""},{"id":"phone-3","element_id":"phone-3","form_id":"wrapper-9166-2439","type":"phone","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-9166-2439","required":false,"limit":10,"limit_type":"characters","validation":"false","phone_validation_type":"standard","field_label":"Phone","placeholder":"E.g. +1 300 400 5000"},{"id":"gdprcheckbox-1","element_id":"gdprcheckbox-1","form_id":"wrapper-744-21","type":"gdprcheckbox","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-744-21","required":"true","field_label":"Acknowledgement","gdpr_description":"<p>By checking the box I certify the above medical information to be true and accurate to the best of my knowledge.<span class=\"Apple-converted-space\">? </span>I also understand all reasonable safety precautions will be taken at all times by the Director, coaches and staff of AirBorne Volleyball during the practice times.<span class=\"Apple-converted-space\">? </span>I understand the possibility of unforeseen hazards and know the inherent possibility of risk.<span class=\"Apple-converted-space\">? </span>I agree to not hold AirBorne Volleyball, Conroe First Assembly, Lifestyle Christian School, Willis High School, Willis ISD - their employees/ coaches /directors and staff liable for damages, losses, diseases, or injuries incurred by the subject of this form.</p>","required_message":"This field is required. Please check it."},{"id":"page-break-2","element_id":"page-break-2","form_id":"wrapper-4045-6636","type":"page-break","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-4045-6636","btn_left":"? Previous Step","btn_right":"Next Step ?"},{"id":"section-5","element_id":"section-5","form_id":"wrapper-8416-8672","type":"section","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-8416-8672","section_title":"Release Waiver","cform-section-border-style":"none","section_border":"solid","cform-section-border-width":"1","cform-section-border-color":"#4c63d8"},{"id":"gdprcheckbox-2","element_id":"gdprcheckbox-2","form_id":"wrapper-8978-6834","type":"gdprcheckbox","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-8978-6834","required":"true","field_label":"Release and Waiver of Liability and Indemnity Agreement","gdpr_description":"<p>In consideration of being permitted to participate in any way in the <b>AirBorne Volleyball Developmental Program at Willis ISD Schools/ Conroe First Church </b>indicated below and/or being permitted to enter for any purpose any restricted area (here in defined as any area where in admittance to the general public is prohibited), parent(s) and/or legal guardian(s) of the minor participant below agree:<span class=\"Apple-converted-space\">?</span></p>\n<p>1. The parent(s) and/or legal guardian(s) will instruct the minor participant that prior to participating in the <b>AirBorne Volleyball Developmental Program</b>, he or she should inspect the facilities and equipment to be used, and if she believes anything is unsafe, the participant should immediately advise the officials of such condition and refuse to participate. I understand and agree that, if at any time, I feel anything it to be unsafe, I will immediately take all precautions to avoid the unsafe area and refuse to participate further.<span class=\"Apple-converted-space\">?</span></p>\n<p>2. I/WE fully understand and acknowledge that:<span class=\"Apple-converted-space\">?</span></p>\n<p>a. There are risks and dangers associated with participation in volleyball events and activities, which could result in bodily injury partial and/or total disability, paralysis, and even death.<span class=\"Apple-converted-space\">?</span></p>\n<p>b. The social and economic losses and/or damages, which could result from this risks and dangers described above, could be severe.<span class=\"Apple-converted-space\">?</span></p>\n<p><span class=\"Apple-converted-space\">? ? ? </span>c. These risks and dangers may be caused by the action, inaction or negligence of the<span class=\"Apple-converted-space\">? ? </span><br /><span class=\"Apple-converted-space\">? ? ? </span>participant or the action, inaction or negligence of others, including, but not limited to, the <br /><span class=\"Apple-converted-space\">? ? ? </span>Releases name below.<span class=\"Apple-converted-space\">?</span></p>\n<p>d. There may be other risks not known or not reasonably foreseeable at this time.<span class=\"Apple-converted-space\">?</span></p>\n<p>3. I/WE accept and assume such risks and responsibility for the losses and/or damages following such injury, disability, paralysis, or death, however caused and whether caused in whole or by part by the negligence of the Releases named below.<span class=\"Apple-converted-space\">?</span></p>\n<p>4. I/WE HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE <b>AirBorne Volleyball or Willis High School / Willis ISD/ Conroe First Church<span class=\"Apple-converted-space\">? </span></b>the<span class=\"Apple-converted-space\">?</span><b> </b>used by the participant, including its owners, directors, promoters, coaches, lessees of premises used to conduct the tryouts, premises and event inspectors, underwriters, consultants and other who give recommendations, directions, or instructions to engage in risk evaluation or loss control activities regarding the <b>AirBorne Volleyball or Willis High School/ Willis ISD/ Conroe First Church </b>or events held at the facility and each of them, their directors, officers, agents, employees, all for the purposes herein referred to as “Releasee”…FROM ALL LIABILITY TO THE UNDERSIGNED, my/our personal representatives, assigns, executors, heirs and next to kin FOR ANY AND ALL CLAIMS, DEMANDS, LOSSES OR DAMAGES AND ANY CLAIMS OR DEMANDS THEREFORE ON ACCOUNT OF ANY INJURY, INCLUDING BUT NOT LIMITED TO THE DEATH OF THE PARTICIPANT OR DAMAGE TO PROPERTY, ARISING OUT OF OR RELATING TO THE EVENT(S) CAUSED OR ALLEGED TO BE CAUSED IN WHOLE OR IN PART BY THE NEGLIGENCE OF THE RELEASEE OR OTHERWISE.<span class=\"Apple-converted-space\">?</span></p>\n<p>5. I/WE HEREBY acknowledge that THE ACTIVITIES OF THE EVENT(S) ARE VERY DANGEROUS and involve the risk of serious injury and/or death and/or property damage. Each of THE UNDERSIGNED also expressly acknowledges that INJURIES RECIEIVED MAY BE COMPOUNDED OR INCREASED BY THE NEGLIGENT RESCUE OPERATIONS OR PROCEDURES OF THE RELEASEES.<span class=\"Apple-converted-space\">?</span></p>\n<p>6. EACH OF THE UNDERSIGNED further expressly agrees that the foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the law of the Province or State in which the event is conducted and that if any portion is held invalid, it is agreed that the balance shall, notwithstanding continue in full legal force and effect.<span class=\"Apple-converted-space\">?</span></p>\n<p>7. On behalf of the participant and individually, the undersigned partner(s) and/or legal guardian(s) for the minor participant execute this Waiver and Release. If, despite this release, the participant makes a claim against any of the Releasees, the parent(s) and/or legal guardian(s) will reimburse the Releasee for any money, which they have paid the participant, or on her behalf, and hold them harmless.<span class=\"Apple-converted-space\">?</span></p>\n<p>I HAVE READ THIS RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND HAVE SIGNED IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO ME AND INTEND MY SIGNATURE TO BE COMPLETE AND UNCONDITONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.<span class=\"Apple-converted-space\">?</span></p>\n<p>I agree and acknowledge that my child’s photograph or image may be used by the AirBorne Volleyball program for the express purposes of promotion of the program but for no other purpose. <br /><br />By signing this waiver, I understand that should my child or myself contract the coronavirus during the time they are at camp, AirBorne Volleyball, Conroe First Assembly of God and Lifestyle Christian School and all of their administrators and employees are not liable or responsible for any medical bills should I come down with Covid19. In addition, should my child or anyone from our family that enters the building come down with covid19, we will promptly inform AirBorne Volleyball so that the camp attendees can be notified.</p>\n<p><strong>Event:</strong>?AirBorne Developmental session/camps/tournaments/privates</p>\n<p><em><strong>Please check the box at the top of this statement if you agree</strong></em></p>","required_message":"This field is required. Please check it."},{"id":"page-break-3","element_id":"page-break-3","form_id":"wrapper-3863-4084","type":"page-break","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-3863-4084","btn_left":"? Previous Step","btn_right":"Next Step ?"},{"id":"section-6","element_id":"section-6","form_id":"wrapper-3695-9646","type":"section","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-3695-9646","section_title":"Covid-19 Screening","cform-section-border-style":"none","section_border":"solid","cform-section-border-width":"1","cform-section-border-color":"#4c63d8"},{"id":"radio-1","element_id":"radio-1","form_id":"wrapper-6541-6465","type":"radio","options":[{"label":"Yes","value":"yes","key":"7094-6618"},{"label":"No","value":"no","key":"1107-4097"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-6541-6465","value_type":"radio","field_label":"New or persistent cough","layout":"vertical"},{"id":"radio-2","element_id":"radio-2","form_id":"wrapper-996-2148","type":"radio","options":[{"label":"Yes","value":"yes","key":"7094-6618"},{"label":"No","value":"no","key":"1107-4097"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-996-2148","value_type":"radio","field_label":"Shortness of breath or any difficulty breathing","layout":"vertical","formid":"wrapper-6541-6465"},{"id":"radio-3","element_id":"radio-3","form_id":"wrapper-8061-1186","type":"radio","options":[{"label":"Yes","value":"yes","key":"7094-6618"},{"label":"No","value":"no","key":"1107-4097"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-8061-1186","value_type":"radio","field_label":"Fever","layout":"vertical","formid":"wrapper-8061-1186"},{"id":"radio-4","element_id":"radio-4","form_id":"wrapper-5026-5651","type":"radio","options":[{"label":"Yes","value":"yes","key":"7094-6618"},{"label":"No","value":"no","key":"1107-4097"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-5026-5651","value_type":"radio","field_label":"Have you been in contact with anyone in the last 14 days who is experiencing the above symptoms?","layout":"vertical","formid":"wrapper-5026-5651"},{"id":"gdprcheckbox-3","element_id":"gdprcheckbox-3","form_id":"wrapper-1765-4965","type":"gdprcheckbox","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-1765-4965","required":"true","field_label":"Acknowledgement","gdpr_description":"<p>Anyone entering the gym must fill out and submit the following form <br />in addition to passing a temperature check and using hand sanitizer.</p>","required_message":"This field is required. Please check it."},{"id":"page-break-4","element_id":"page-break-4","form_id":"wrapper-6448-1141","type":"page-break","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6448-1141","btn_left":"? Previous Step","btn_right":"Next Step ?"},{"id":"section-7","element_id":"section-7","form_id":"wrapper-6862-1600","type":"section","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6862-1600","section_title":"Payment Info","cform-section-border-style":"none","section_border":"solid","cform-section-border-width":"1","cform-section-border-color":"#4c63d8","section_subtitle":""},{"id":"select-3","element_id":"select-3","form_id":"wrapper-2739-4168","type":"select","options":[{"label":"Partial Payment ($100)","value":"partial-payment-100","limit":"","key":"1099-9773","default":false,"calculation":"100"},{"label":"Full Payment ($185)","value":"full-payment-185","limit":"","default":false,"key":"4168-3722","calculation":"185"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-2739-4168","value_type":"single","field_label":"Select how you'd like to pay today","placeholder":"Please select one","required":true,"required_message":"Please select a payment option.","limit_status":"disable","calculations":"true"},{"id":"calculation-1","element_id":"calculation-1","form_id":"wrapper-5144-7583","type":"calculation","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-5144-7583","field_label":"Payment Amount","placeholder":"E.g. 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Please check the box."},{"id":"captcha-1","element_id":"captcha-1","form_id":"wrapper-6151-1280","type":"captcha","options":[],"cols":12,"conditions":[],"wrapper_id":"wrapper-6151-1280","captcha_type":"v3_recaptcha","score_threshold":"0.5","recaptcha_error_message":"reCAPTCHA verification failed. 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Hi @mediaboy18

Thanks for sharing the form!

I checked the form and configuration seems fine but there are two things that I’m wondering about now:

1) I see that the form is “limited”: it’s set to expire after 60 submissions. By the date of payments, those missing submissions – are they, by any chance, last two? Also, are they at about the same time or there’s a noticeable time difference between them?

2) Dd you have Akismet active on site currently (or did you have at the time these missing submissions should show up)?

If the second question is “yes” then there’s a good chance that these submissions are actually there in the database but “hidden”. It’s a bit “tricky” but if that’s the case, they could be recovered by editing the database slightly. I’d recommend taking full backup of the database first (just to stay on a safe side). Then you could access the database using phpMyAdmin and look into the

wp_frmt_form_entry

table (note: I used default “wp_” prefix above so it might be different on your site bu the _frmt_form_entry part is common).

You would want to look for rows that got value of 1 in “is_spam” column and edit these rows, changing “is_spam” value from 1 to 0. That should bring back those submissions if this was really the case.

Best regards,
Adam

Thanks for the tips.

I just finished digging through the MyPHP Admin and found all entries to be “Is Spam” 0. There were no entries with a “1”. (I was hoping this was the issue lol)

I also searched the database for one of the names we know for sure who filled out the form successfully but was not stored and her name is nowhere to be found in the database. But we have a successful Stripe payment, so I’m kinda at a loss as to how to explain this to my client now… ??

As far as limits, yes, my client wanted to allow only a certain number of form submissions/payments.

As far as the two payment dates, there is one charge for the 17th and one for the 6th, so pretty far apart.

I was actually just told there were now 3 form submissions for which we have nothing in any database for… not in Google Sheets, not in Forminator-Submission, not in email, BUT we have the Stripe payments for those three… SO WEIRD!!!

Hello @mediaboy18,

We did try to replicate the same but I’m afraid we were not able to do it on our end which is why we have sent it to the Forminator team to check this further.

This could have also been due to timeouts on the page or something which gave an issue during the submission but I agree this needs a deeper look. As we have already sent this to the team to check it further, we would also update back to you once we have an update from them. I appreciate your patience and understanding.

Thank you,
Prathamesh Palve

Hello @mediaboy18,

Our SLS team came up with an mu-plugin as a hot fix which would make sure the submissions would be made to the DB and then the payment would go through. Here is the plugin: https://gist.github.com/wpmudev-sls/c863a9ccb9320b978b1fa1af218d3459

Here are the step by step instructions with screenshots on how to install a plugin:
https://premium.wpmudev.org/docs/getting-started/download-wpmu-dev-plugins-themes/#installing-mu-plugins

Do let us know if things get back to normal for you and if it works smoothly.

Thank you,
Prathamesh Palve

You guys are amazing… seriously.
I’ve successfully installed the MU plugin, so we’ll see how things go when people start registering again.

Thank you SO much!