Form Submit always jumps to top

  • Resolved tablediver

    (@tablediver)


    1 year, 11 months ago

    On my website, when I submit a newsletter form (which is placed in the footer), it always jumps to the top of the page – instead of remaining where the form sits.

    The problem is that this way the inline form errors & success messages will not be noticed by users.

    This used to work fine, so I suspect one of the plugin updates to be the cause – but am stuck solving this.

    Any help greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @tablediver ,

    Thank you for reaching out to us.

    I’ve looked through your website and I can see what you’re experiencing.

    Like you’ve stated this might be related to a theme or plugin conflict.

    Please try switching your theme to a default one (Twenty Twenty) and disable all plugins aside from MailPoet, and see if that resolves the issue.

    If it does, then enable your theme and all your other plugins one after the other until the issue returns. This will allow you to narrow down what is causing the conflict.

    You can refer to this article for more information: How to Test for Theme or Plugins Conflict

    In order to avoid affecting your live site and visitors, you can set up a staging site to do the testing. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like WP Staging for quickly creating a new test site.

    Looking forward to hearing back from you.

    Have a great day!

    Hi there @tablediver,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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