Form won’t submit from cell phone

  • Resolved hopeblossomshere

    (@hopeblossomshere)


    2 years, 4 months ago

    I have a form for a program sign up, and it works if you fill it in from a computer. We have gotten submissions and everything. I just had someone contact me though that she can’t submit it from her phone. She hits submit, and nothing happens. She has sent me video and she has everything filled out, still nothing. I tried it from my phone then and got the same result. How do I fix this? It’s just from phones that I can see. Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hopeblossomshere

    (@hopeblossomshere)

    Now it’s not letting me submit from anywhere. I don’t know what happened.

    Hello @hopeblossomshere ,

    I have checked the page you have shared and submitted the form without any issue (screenshot).

    So, can you please try to submit the form again? After submitting the form if you still have problem then please take a screenshot of the error you receive and share it with us. But if the problem is different please share more information to understand your problem and share any screencast that will explain the problem clearly.
    ?
    Regards,
    Benjir

    Thread Starter hopeblossomshere

    (@hopeblossomshere)

    It still isn’t working for me. I hit submit and the whole screen just jumps up to childs birthdate. It doesn’t submit at all, just jumps up the screen. Idk how to add a screenshot from my phone.

    There is no error at all. The whole form just jumps up a bit on the form. That’s it.

    Thread Starter hopeblossomshere

    (@hopeblossomshere)

    Ok, I think I figured it out. If you marked you had a kid under age of 4, it wouldn’t let me submit. I fixed it and it’s now working. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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