Form working?

  • Resolved jvalks

    (@jvalks)


    1 year, 4 months ago

    Yes I know, it has nothing to do with any technical problem (I hope!). But I’m trying to get in touch with your sales for more than a week, even send a mail to support with my question. But… no reaction at all.. Everything ok on your site??

    Please answer my mail, otherwise I have to select a different plugin for my needs…

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author BWPS Team

    (@buildwps)

    Hi jvalks,

    Thank you for reaching out to us.

    May we know what email you use to send support ticket please?

    As we checked, you posted topic last week and it has been solved.

    Are you struggling with anything else, jvalks?

    For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

    Thread Starter jvalks

    (@jvalks)

    Hi,

    I used support [at] wpfolio.com with my question (1-7-2023). But I have sent two mails using the website form to the sales department, but they are never answered…

    Plugin Author BWPS Team

    (@buildwps)

    Hi,

    It’s weird, our team has checked and all support ticket has been replied. It could be the email you sent didn’t reach out to us for some reason.

    May we know which email did you use to sent ticket to our email (support(at)wpfolio.com) please?

    You also can sharing with us if you are struggling?with something here so that we can help you?

    For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

    Thread Starter jvalks

    (@jvalks)

    As I said, my question is for the (pre)sales department… Would you be so kind to ask them to contact met at: jurgen.valks[at]outlook.com ??

    Plugin Author BWPS Team

    (@buildwps)

    Hi @jvalks,

    Sure, we will send you an email. But just for your information, even if you have a presale query, you can reach us at support(at)wpfolio.com and we will respond as soon as we can.

    Thank you!

    Thread Starter jvalks

    (@jvalks)

    Thanks! I just send my question to your support email with subject: Urgent question.

    With regards,

    Jurgen

    Plugin Author BWPS Team

    (@buildwps)

    Hi @jvalks,

    We’ve replied to you on your query, please check your email.

    Please feel free to reach back should you need further assistance.

Viewing 7 replies - 1 through 7 (of 7 total)
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