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Hi @checmark

Thank you for writing in.

Could you please mention your issue we will do the best we can to help you and solve the issue.

Regards!

I sent screenshots of the popup. It is not showing properly and the top is cut off so there is no way to close it.

Hi @checmark

Thank you for writing back.

Could you please activate the plugin once we will look over the issue and find you a proper solution.

Regards!

I made some changes to the popup and it shows properly now. The issue now is that I sent out a number emails asking people to complete the popup which they did but I can’t find any users anywhere.

I want to do an email to promote joining us but the popup is not working properly. Can I get an answer please.

Hi there,

Thank you for writing back,

We have checked the site. Could you please activate the plugin and let us know. So that we can check and get back to you asap.

Regards!

The plugin IS activated and works fine except I don’t see the users added anywhere.

Hi @checmark

Sorry to get back to you this late, but we hope the issue is fixed already because we’ve already released a few updates. Let us know you’re still using the plugin and have any further issues.

Thank you!

No. The issue is the same. The popup is now showing fine but users are not added.

Hi @checmark

Thank you for writing back.

WE are checking on this issue. We will surely let you know after the update.

Regards!