Formatting of products & widget area

  • Had to change web hosts and since moving, my site has experienced a lot of change of theme format (cant think of another way to describe it). Corrected a lot of errors but some still exist such as where the placement of PRODUCT HEADER / PRICE / QUANTITY BOX / ADD TO BASKET button is now located which is under all product images which are now all shown vertically. The placement used to be on the RHS of the main product image but now under it. Click on the images and the left / right arrows have disappeared. Widget area used to be on RHS but on most pages now is at bottom of page and unable to edit in dashboard. Have reinstalled the theme but this has not worked, Downgraded PHP from 8.3 to 8.0, disabled plugins and no change, cleared wc transients, expired trans, cleared template cache, regen thumbnails, reset thumbnail 1:1 but hasnt fixed. so it appears I think a theme issue. Was working well for years before change of host. Cant think of what else as not really wanting the hassle of new theme. Also the link provided is an example of what all prods now look like.

    • This topic was modified 3 months, 1 week ago by aussielats.

    The page I need help with: [log in to see the link]

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  • Hi @aussielats,

    Glad you reached out, happy to help.

    I am unable to replicate this issue on my website with PHP 8.3/ 8.0 and Virtue theme. Here is a screencast for your reference:
    https://share.zight.com/wbuq1ydQ

    It appears that your single product pages are broken. To troubleshoot this, please refresh permalink https://www.kadencewp.com/blog/common-wordpress-fixes/

    Can you confirm if you disabled all the plugins except the WooCommerce plugin to see if the issue persists?

    Additionally, you can deactivate the WooCommerce plugin, delete it and reinstall it afresh.

    If the issue persists, please send us a support ticket so we can investigate this further:
    https://www.kadencewp.com/free-support-tickets/

    I hope this helps. Please let us know how we can help further.

    Cheers,
    Eze

    Thread Starter aussielats

    (@aussielats)

    Already did permalinks mult times. Havent deleted reinstalled wc plugin but only thought of that early this morning, Disabled the wc overrides in the theme folder as it appeared this theme wanted to control a list of wc functions but doing this did not fix the prod images / format issues. Will try the wc reinstall and see

    Thread Starter aussielats

    (@aussielats)

    AS an update, after contacting theme help and web host tech to rule out server setting issue, they said it was theme issue. I installed Yoast Test Helper plugin, “Reset indexables & migrations” and product category images and formatting has reverted back (nearly) to what it used to be, the products formatting has reverted back to almost what it should be except for the images scoll left and right arrows which are missing so need to use back button to close the image.

    Hi there!

    Apologies for the delay.

    I checked your product pages to see the “images scroll left and right arrows”. However, the arrows are showing for me when I open the gallery in a lightbox – https://share.zight.com/Z4u9LWWX

    I can see that you have Autoptimize plugin on your website. If the issue is still happening on your browser, clear your cache and see if that will fix the issue for you. Here’s a guide: How to Clear the Cache and Cookies in Your Web Browser

    Let me know if I can help you further with this.

    Hi, @aussielats !

    Just checking in on this topic. Do you still need assistance here?

    If you’re all set, kindly mark the topic as resolved.

    If you still need help, just reply to this message and we’ll stay with you until everything is resolved.

    Thanks!

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