forminator dashboard not showing

Hi @jyothi86

I hope you are doing good today.

I’m sorry to hear that you are experiencing this issue. Was there any update made on the site, like plugins or theme updates, or maybe a new plugin installed?

If so, would you please run a conflict test? Please deactivate all plugins Forminator this one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019 and see if it works.

Before this test, I recommend full site backup.

If his will give no positive results, Can you add this code to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

also delete (if exist)
define('WP_DEBUG', false);

The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”

This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
Please attach the debug.log in your next reply on google drive or dropbox, so that we could take a closer look at this issue.

Kind Regards,
Kris

Hi,
Thanks for the reply,

There are no conflict issues, I have already checked that infact I had done a fresh wordpress install with 2019 theme and the only plugin used is forminator, but still the same issue found. When I click dashboard or forms all I get is ” this site cannot be reached” error.
And also tried the delete.log file, but it seems like it is not created at all.
I have used bitnami wordpress installer on my local machine.

Hello @jyothi86 !

I hope you’re doing well!

Would you be able to share some screenshots or a screen recording of the issue in this case?

From what I understand, this is happening on your local machine – or also on some hosting?

Warm regards,
Pawel

Hello @jyothi86 ,

We haven’t heard from you for several days now, so it looks like you don’t have more questions for us.

Feel free to re-open this ticket if needed.

Kind regards
Kasia