Forminator doesn’t recognise that TranslatPress has changed the language to EN

EDIT: now the html-field is visible again over all web pages, but still can not be translated with TranslatePress. (the last part of the english summary “Zzgl. MwSt.” was added recently and still needs translation)

Hi @nardela

I hope you’re well today!

As for the country-list:

This is still set – as previously suggested – to a “standard” English in TranslatePress (e.g. “English (United States)” or “English (UK)”), right?

If yes, before we go any further, could you first repeat the same process suggested previously:

a) go to “Settings -> General” page
b) switch “Site Language” to the other language – German in this case
c) then just update translations (“Dashboard -> Updates”; it should show you that translations are available for update)
d) if you use more languages, repeat steps “b” and “c” for all of them
e) and finally switch “Site Language” back to what you normally use and then again repeat step “c”
f) and fully purge all caches

This should be tries first because there were plugin updates since then and sometimes they may change how the strings are used or “named” in the plugin code which then may affect translations – updating them like this should help.

If it doesn’t, we’ll need to test it closer again (as it’s possible that something other has changed since previous troubleshooting) in which case please export the form in question and share it with us.

To do so:
– go to the “Forminator -> Forms” page
– click on the “gear” icon next to the form in question
– use “Export” option
– copy given code and put it at https://pastebin.com
– include link to that paste in response here.

Note: this will only include form; all the submitted data as well as any payment-related configs and information will stay within your site and will not be included in export (we don’t need them anyway).

As for the HTML field:

I’m not quite sure how it’s currently configured. Note that field contents will not be translated as that’s a different thing than what is/can be included in translation files. But to get better picture of the case, we’d need to see how the HTML field in question is set.

Could you, please, open that field for editing (in form editor) and share a screenshot of current content of the field in its editor?

Kind regards,
Adam

Hi Adam, thank you for your help!

I did all the steps above in order to test whether the issue was related to any missing translation updates. Unfortunately it did not solve the case.

Here is the Link to the Pastebin

_____________________

Here is the Link to the Screenshots to view the current content of the HTML Field in Forminator

Thank you for your support!

Nardela

Hi @nardela,

I hope you are doing well today!

Please confirm that you are not using a custom set in TranslatePress.

This is still set – as previously suggested – to a “standard” English in TranslatePress (e.g. “English (United States)” or “English (UK)”), right?

If that is not the case then I would suggest to perform full plugin & theme conflict test.

Please make sure you have recent backups and perform this operation on your dev/staging site if possible.

To learn more about a conflict test, please see this guide below:
https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

Check out this handy flowchart of the troubleshooting process detailed above.
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

If this does not help, it would be better to check with TranslatePress support.

Kind regards,
Zafer

@wpmudevsupport15 Yes, I confirm. We have had custom languages added in order to change the look of the flag on our website. I now deleted every custom language and we now only have official languages (although the last time that you helped us solving the issue, having custom languages set in standard languages did not affect the problem):

Settings > General > English(United States)

and

Settings > TranslatePress > General > German & English (United States)

After flushing all cashes and deleting all browser data, the problem still persists.

_____________________________________

As for the HTML-Field:

It seems like no HTML Field at all is recognised as having content when using TranslatePress. I added more html fields to the form and they are not recognised by TranslatePress. Is this the case for you, as well?

_____________________________________

As for the conflict test:

How can I do a conflict test to find out whether TranslatePress is causing the problem, or Forminator is causing the problem, when it’s the both acting together, and can not be tested without one another? I mean when I turn off TranslatePress, I can not check whether Forminator Country List does exist in english because it is not being translated in the first place?

Thank you for your help! ??

Hi again @nardela,

Please perform conflict test by switching to a default WordPress theme and keeping both plugins active only.

Kind regards,
Zafer

I have performed the conflict test, which confirmed that the issue I am facing is definitely connected to the both plugins TP and Forminator.

I have checked the config and .htaccess files as well.

What are the next steps?

Thank you for your support! ??

Okay, unless you don’t have any more ideas on how to fix the country list translation, I have discussed one more solution that might work for us as a workaround, but I need your help with that.

For us it would be okay, if forminator country list was only available in english (even if someone german views the page.)

We urgently want to avoid switching the whole standard language of the page to English, because all other translations would get lost.

Here is my fix: Can you help me to set the Forminator to english first, so the country list would be displayed in english and not in german? The rest of the website would remain german, just the native language of the plugin would change.

Do you know a way to achieve what I picture? ??

Hi @nardela

Thank you for response!

I’m honestly not sure if this will help but it may be worth a try, indeed.

The way you could do this would be this:

1. First, switch site’s language English temporarily via the “Settings -> General -> Site Language” option; save settings, flush all cache.

2. Then edit the form in question, make some small modification to it and update it.

3. Then switch you language back to as it was.

If that doesn’t work, try this

4. again, switch site’s language to English and flush all cache

5. then duplicate the form and edit that duplicate (just make some small change on it) and upadate it

6. switch language back to original and check that duplicated form – it should have it in English.

Finally, if that also doesn’t work, try this:

– remove the field with country selection from the form while site is NOT yet set to English; save the form and purge cache
– switch site’s language to English
– re-add filed with country list and update the form; flush cache
– switch site’s language back to original.

One of these ways should “force” the change.

Kind regards,
Adam

@wpmudev-support8 Thank you for this quick fix, I will try this out. One more question: You have not really answered why the html field would not show when trying to translate it with TranslatePress editor? Do you have any guess?

Kind regards, Leandra

Hi @nardela,

Sorry that we missed addressing the issue with the HTML field. Unfortunately, I was unable to take a closer look at the issue as the link to the screenshot that you shared is now expired.

Wouldn’t you mind please re-share the screenshot so that we can help you further?

Please also share an export of the form so that we can take a closer look at this.

We look forward to hearing back from you.

Kind Regards,
Nebu John

Hi @wpmudevsupport14,

please find the according links attached:

### Pastebin for HTML_Issue Forminator Form

https://pastebin.com/f2c1pDZu

### Wetransfer Link to Screenshots:

https://we.tl/t-hdGen5CHeP

Hi again @nardela,

I checked HTML fields and they look ok. Please also get in touch with TranslatePress support as I suggested before https://www.ads-software.com/support/topic/forminator-doesnt-recognise-that-translatpress-has-changed-the-language-to-en-2/#post-17966506

Kind regards,
Zafer

Hi @nardela

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind Regards,
Kris