Forminator error when submitting form

Hi @mtroxell

I hope you are doing well today.

Also, please export your form, upload it to Google Drive, and share a link in your next reply so that we can test this form on our lab site. Make sure that this file will be public available.

Kind Regards,
Kris

https://drive.google.com/file/d/1sHy3I_lmwfO3S3TMfDIZCWW6iuIj1HsU/view?usp=sharing

See if this link will work.

Hi @mtroxell

The file is not public available. Please make it public or paste your exported form code on this page https://pastebin.com/ and share with us a link to that code.

Kind Regards,
Kris

I set the https://drive.google.com/file/d/1sHy3I_lmwfO3S3TMfDIZCWW6iuIj1HsU/view?usp=sharing to share the file. Here is the contents of the file:
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You have a new website donation form submission:
{all_fields}
—
This message was sent from {site_url}.<\/p>”,”email-attachment”:”true”,”type”:”default”,”conditions”:[]}]},”status”:”publish”,”version”:”1.39.0″}

Hello @mtroxell,

Thank you for providing the export code. The form itself is working fine on my lab site, therefore it’s possible there’s some issue with the PayPal account restrictions.

Could you please try making a payment, to reproduce the error, and then check if there are any error responses (colored in red) in the PayPal Developer Dashboard, in Event Logs >> API Calls.

You’ll need to click on the Debug ID to view the response:
https://prnt.sc/NWbH1NDwzJCi

Please check what’s inside the Issue and Description rows there: https://prnt.sc/LJIFeUHzjR9U

– for instance, if you see “PAYEE_ACCOUNT_RESTRICTED” error, it usually means there’s some account-related issue that should be resolved, like pending verification steps, accepting new terms & conditions, etc.

Some more details on each error can be found here: https://developer.paypal.com/api/rest/reference/orders/v2/errors/

If you need our further assistance interpreting the error message, please send a screenshot, or the content of the Issue and Description rows.

Best Regards,
Dmytro

Hi @mtroxell,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

Regards,

Nithin