Forminator issues

  • Resolved mercilesss

    (@mercilesss)


    3 months, 1 week ago

    Forminator just crashed my site, i had to disable it. Please assist. Here is the error code i got on email

    An error of type E_PARSE was caused in line 143 of the file /home/ksm/public_html/wp-content/plugins/forminator/library/addon/class-integration-hooks.php. Error message: syntax error, unexpected ‘)’

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @mercilesss

    I hope you are doing well today.

    Please let us know the below details:

    1. which WP core version you use
    2. What PHP version site uses
    3. Did you install Forminator for the first time on this site or you simply updated Forminator to new version?
    4. If this was update can you reverse to previous version and check can you replicate same error?
    5. Can you log in to FTP/Cpanel and review that file and see if after line 143 rest of code exist or is it cut?

    In the end, would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

    Kind Regards,
    Kris

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @mercilesss,

    I hope the above suggestions helped resolving the issues.

    As we haven’t heard back from you for a while, we’ll be marking this thread as resolved. Please feel free to reply, in case you need any further assistance.

    Best Regards,
    Dmytro

    Thread Starter mercilesss

    (@mercilesss)

    Hey, i did actually do all of that and the problem seem to went away on its own. In the initial test i disabled each plugin one by one untill i came to Forminator and concluded that it was the reason for the crash.

    Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @mercilesss,

    I hope you are doing well today!

    Please provide us more information on the issue as you have said that the issue has been resolved until you came to Forminator on initial test. Then the issue has been resolved after some update? Please let us know more details on the issue and if you have tried to switch to WordPress default themes.

    To learn more about a conflict test, please see this guide below:
    https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    Check out this handy flowchart of the troubleshooting process detailed above.
    https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Kind regards,
    Zafer

Viewing 4 replies - 1 through 4 (of 4 total)
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