Forminator not working sometimes

Hi @mikewillochell

I hope you are doing good today.

I see your site uses Elementor and we have a couple of reports about the same issue. Could you enable “Loading form using AJAX” in your form and see does that helps?

Please let us know about the results.

Kind Regards,
Kris

Hello @mikewillochell ,

We haven’t heard from you for some time now, so it looks like the Ajax method helped.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Sorry I didn’t see you replied yes my dev set it back to Ajax and it loads fine now but my website speed went from 90+ mobile on page speed insights to 30, is there any other fix that I can use to load with Java script?

So it seams like even after switching to a Jack’s it’s still doing it, I thought it was working fine but then looked today and it was the same way, what is going on with this also by switching back to a Jack’s from Java script my site is speed score on Google insights wnt from 90+ to 30, and seams its now still doing the same thing I’m going to have my dev switch back to loading Java but please tell me how to fix this issue, thanks

Hi @mikewillochell,

I checked this at my end but was unable to notice the issue, the form is loading fine. Can you please share a screenshot of the problem from your end so that we can get a better idea of this?

Please export the form and share it with us using Google Drive or Dropbox. Find more about how to export the form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Kind Regards,
Nebu John

Please click the links I used imgbb.com to upload screen shots, https://ibb.co/YX2VyzT
https://ibb.co/fQckBkD
So this is how it shows up, since switching to a jax it isn’t doing it as often but still doing it, to fix I have to clear cache, before whe I was loading it Java script it was happening multiple times a day, now loading a Jax like once a day, however loading a Jax has really slowed down the website.

Hi @mikewillochell

I’ve visited the site and I can currently see the issue there, right on site. There’s no errors in browser console (aside for one – not related – image not loading) but I noticed something else.

You mentioned that clearing cache fixes the issue for some time and you’ve confirmed that even loading form via Ajax doesn’t fully solve the problem. I can see that the CSS of the site seems to be very “aggressively” optimized though and that, together with those two “symptoms”, seems to be related.

As far as I can see, entire CSS of the site is split to just two “parts” – CSS fully inline (included in page source) and a single fully minimized and combined CSS file.

This affects the “order” of the CSS load/application in WordPress and since quite a lot of JS depends on CSS applied to elements, it can cause issues. If there’s additionally some option to e.g. defer/delay JS – it can cause unexpected issues.

It’s very likely that clearing cache helps not really because it, well, clears cache but because it temporarily “un-optimizing” those assets (JS/CSS).

To be clear: I’m not saying that JS/CSS optimization is wrong – on the contrary, it can help nicely. But it’s very individual to each setup how much/in what way it can be optimized.

I’m not sure what tools are you using to achieve that optimization but try disabling JS/CSS optimization temporarily and see if the issue is gone (also clear cache of course). If yes, then it would mean that instead of full optimization of “everything” some CSS/JS (most likely Forminator related) would need to be excluded from such optimization.

Kind regards,
Adam

I paid a dev to optimize it because the site was supper slow, I cannot remember if it was doing this before the optimization, but I belive it was I will send him what you said, and see what he can do, I’m sure he will understand more of what you are saying.

So I sent my dev what you said above and he did what you suggested and it is still doing the same thing, so I don’t think that was it, what else could be causing the issue, if you see anything else that could let me know and I will forward the message to him, let me know thanks

Hello is anyone still there to help? I have not heard back from you guys on your next recommendation. As stated in the last message I sent my dev what you said last and he changed what you said to however it is still doing the same thing as you seen before, please let me know what to do next thank you

Hi @mikewillochell

Please use this form https://wpmudev.com/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

– Mark to my attention: ATTN: Kris

– Link back to this thread

and we will follow up there to check this issue.

Kind Regards,
Kris

Hello @mikewillochell ,

I can see that you have opened ticket about this issue on our Premium Support forum, so I will close this one.

kind regards,
Kasia

So its back doing the same thing it was before you guys fixed it, it’s not showing the form again just a little black box, also the only way to fix it is clear the cache, any suggestionn

Hi @mikewillochell

Sorry to hear the issue returned.

I can see it is a bit different this time, more related to jQuery:

https://monosnap.com/file/FCpWJ1DkLdZljdTknKAbpPWPVijzeJ

The Forminator scripts depend on jQuery when we optimize and defer it can break the form and other plugins.

Could you please try to exclude jQuery from Optimization and see if it makes any difference?

Let us know the result you got.
Best Regards
Patrick Freitas

Partick I have excluded what you had in the screen shot from j Query however it is still doing the same thing, what do I do now?