Forminator not working sometimes

Hi @mikewillochell,

At the moment, the form seems to be loading fine, so I couldn’t check or suggest what further could be done further.

Please do note that the issue is more specific to the optimization enabled in the form of minification which in turn is causing the page or the form to break.

You’ll have to rule out which exact file is conflicting and try to exclude that file from optimization in order to see whether that resolves the issue.

If the issue occurs next time, please open the browser console and check the errors based on it and see if excluding the reported files in the console makes any difference or not.

Please check the following on how to check the console:
https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#chrome

I hope that helps in moving forward. Please do let us know how that goes.

Kind Regards,
Nithin

Thank you for replying, however this is over my head to fix I have a dev that did the optimization but he cannot figure it out either this what it’s doing in the pop up https://ibb.co/ssTkwqp
And this is what it’s doing at the bottom of the page https://ibb.co/ssTkwqp
Either can you tell me what to have him exclude or can i buy a subscription to forminator pro and have you guys fix it? I’ve been dealing with this for months and it’s getting frustrating that it seams impossible to fix please let me know how we can get this handled because I cannot do it myself thank you

Hi @mikewillochell

Thank you for response and I’m really sorry that this issue is affecting you for so long.

I’m afraid, however, that there’s no straight “what to exclude” guide. It’s nearly always related to specific of the site and with optimization being custom it’s difficult to diagnose.

Even if you exclude all Forminator’s CSS and JS from optimization, I still can’t say for sure if it will work. It’s because of the way various JS scripts/CSS assets affect each other/depend on each other and that, in turn, depends also on specific configuration/setup of the site and the way all these scripts are optimized.

In the end, fixing such issues in cases like this i’s always a matter of a mix of some investigation using browser console and some “experimenting” based on that, I’m afraid.

If nothing worked so far, then I’d suggest trying to disable all the optimization of JS and CSS entirely. It will very likely significantly affect site’s performance but you’d at least be able to see if this solves the issue with forms for good.

If it does then bring back optimization but then first try excluding all Forminator JS and CSS so that’s basically every JS and CSS file that has “forminator” string in filename and the “/wp-content/plugins/forminator/assets/forminator-ui/js/select2.full.min.js” file.

If this doesn’t help, then try also excluding jQuery library from optimization.

Kind regards,
Adam

Hello @mikewillochell ,

We haven’t heard from you for a while, did a suggestion from Adam help?

kind regards,
Kasia

Hello @mikewillochell ,

We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia