Forminator, save, preview and submit problems

Hi,

I need support for this problem. We will have the online exposition and artists started to submit the applications.

Thank you,
//Anya

The same thing is happening to me although mine is a draft. I cannot save the draft or publish the draft without getting the error message: “Something went wrong while saving your form. Please try again.”

• This reply was modified 3 years, 4 months ago by lrudzinskas.

Hi there,

I am sorry to know that you are experiencing this issue.

I checked this on a test site but was unable to replicate the issue. Can you please enable the WP Debug log and check if an error is being logged when replicating the issue?

Please find more about WordPress debugging here: https://www.ads-software.com/support/article/debugging-in-wordpress/

Can you please share the debug.log file if an error is being logged so that we can help you further? You can share the file using Google Drive or DropBox.

We will be looking forward to hearing back from you.

Kind Regards,
Nebu John

Hi,

1. Here is from the debug.log when I’m submitting the form:

[26-Oct-2021 05:17:42 UTC] PHP Notice: Undefined index: template in W:\Websites\artbeaconsfield\wp-content\themes\artbeaconsfield\functions.php on line 584

Line 584 in functions.php is corresponding to “if” statement

function sjc_template($template) {
  global $wp;
  if ($wp->query_vars['template']=='basic') {
	echo 'Basic template found';
    return dirname( __FILE__ ) . '/page-cleanpage.php';
  }
  else {
    return $template;
  }
}

2. The following lines in the debug.log are corresponding when I try to update or preview the Forminator form:

[26-Oct-2021 19:22:52 UTC] PHP Warning: Cannot modify header information – headers already sent in W:\Websites\artbeaconsfield\wp-includes\http.php on line 492
[26-Oct-2021 19:22:52 UTC] PHP Warning: Cannot modify header information – headers already sent in W:\Websites\artbeaconsfield\wp-includes\http.php on line 493
[26-Oct-2021 19:22:52 UTC] PHP Warning: Cannot modify header information – headers already sent in W:\Websites\artbeaconsfield\wp-admin\admin-ajax.php on line 27
[26-Oct-2021 19:22:52 UTC] PHP Warning: Cannot modify header information – headers already sent in W:\Websites\artbeaconsfield\wp-admin\admin-ajax.php on line 28

Thank you,
//Anya

• This reply was modified 3 years, 4 months ago by anyakom66.

Hi,

Found one more line in the debug.log:

[26-Oct-2021 21:38:58 UTC] PHP Deprecated: forminator_custom_form_after_save_entry is deprecated since version 1.14.12! Use forminator_form_after_save_entry instead. in W:\Websites\artbeaconsfield\wp-includes\functions.php on line 5586

Thank you,
//Anya

Hi @anyakom66

Thanks for response!

The “deprecated” part of the log is irrelevant here as “deprecated” doesn’t mean “removed”. This particular message (notice) only means that in future whatever code is referring to the “forminator_custom_form_after_save_entry” hook should be changed to use “forminator_form_after_save_entry” hook. But it only “warns” that the deprecated one will be removed in future. For now, it’s perfectly fine.

However, this error suggest that there’s some custom code using this filter which suggest there is some custom code “hooking” to Forminator. The earlier errors, on the other hand, point to theme functions so I’d suggest this:

1. if there’s any custom code added to site (via MU plugin or via theme functions or any other way) that is supposed to work with Forminator, try removing it temporarily and see if that changes anything.

2. try switching – just for testing – theme to Twenty Twenty-One to see if theme is related.

I’m not saying that any of that is a long-term solution but there clearly is some kind of conflict happening so this should help “narrow it down” so we could then “dig in” into it to find solution.

Could you give it a try and update us here with results, please?

Kind regards,
Adam

Hi,

Thank you for your support.

I have the same errors with Twenty Twenty-One theme.
And I removed Forminator mu plugin file: still have the same error.

Thank you,
//Anya

Hello @anyakom66 !

I hope you’re doing great today!

It seems like we’ll need to take a closer look at the form itself in this case. Please export it to a file using the option here: https://imgur.com/a/W5FopIw

And please share the file by uploading it on a cloud drive and sharing the download link through our secure contact form:

https://wpmudev.com/contact/#i-have-a-different-question

Please use the template below:

Subject: “Attn: Pawel”

Message template:

– Link to your WordPress site
– Download link to file on a cloud drive
– Link back to this thread for reference (ex. https://www.ads-software.com/support/topic/ticket-title/)
– Any other relevant URLs/info

To ensure we don’t miss this please let us know here once you’ve submitted the form.

Kind regards,
Pawel

Hi,

For some reason my last comment was not submitted.

The issue is solved now after I fixed the error in functions.php:

[26-Oct-2021 05:17:42 UTC] PHP Notice: Undefined index: template in W:\Websites\artbeaconsfield\wp-content\themes\artbeaconsfield\functions.php on line 584

Thank you for your support,
//Anya

Hello @anyakom66 !

Great to hear that!

Sometimes the replies get on hold and don’t appear immediately, maybe that’s the case here.

Anyway – glad it’s solved now! ??

Kind regards,
Pawel