Forminator sending mail, but not populating Mailchimp

Hi @andya51

I hope you are doing well today.

Does your form use any select field? If so, we have a bug in that matter, and data are not sent to Mailchimp if the select field exists in the form.

There is a hotfix for that:

<?php
add_filter( 'forminator_addon_mailchimp_add_update_member_request_args', 'wpmudev_multi_select_mailchimp_fix', 10, 4 );
function wpmudev_multi_select_mailchimp_fix( $args, $form_id, $submitted_data, $form_settings_instance ) {
	if ( 2960 !== intval( $form_id ) ) {
		return $args;
	}

	foreach ( $args as $key => $value ) {
		if ( false !== strpos( $key, 'select' ) && is_array( $value ) ) {
			$args[ $key ] = implode( ', ', $value );
		}
	}

	return $args;
}

Note: In the code please change 2960 to your form’s?ID.

Please add a must-use plugin to your site’s wp-content/mu-plugins folder like this https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

If that does not help and your form does not contain a select field, please double-check our guide once more: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#mailchimp

Kind Regards,
Kris

Hi, it’s a radio button. Will this fix work for that too?

Hello @andya51

Hope you’re doing well today.

The bug is limited to the select field (specifically when multi-select is enabled). However, since you mentioned you are using a radio field, we will need to take a closer look at the issue to ascertain if it could be related. For this could you please enable Dubbing in Forminator by adding the below defines to the wp-config.php file on your site? Before adding those, please make sure to download the existing wp-config.php file on your PC locally so that you have a backup. Once done, please add the below defines –

define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
define('FORMINATOR_DEBUG', true);
define('FORMINATOR_ADDON_DEBUG', true);

After that, please try making a submission and share with us the debug.log file which will be generated in /wp-content/debug.log

You can share it using a file-sharing service like Google Drive, Dropbox or a service like https://pastebin.com/

Additionally, please also share the form export with us so that we could replicate the issue on our end and troubleshoot it further.

To share the form export
– Navigate to the “Forminator -> Forms” page in your site’s back-end
– click on a little “gear” icon next to the form in question
– select “Export” option
– copy given export code and paste it at?https://pastebin.com
– include link to that paste in your response below.

Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.

Kind Regards,
Saurabh

Hi @andya51,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

Regards,

Nithin

Sorry, I didn’t see the original reply. I’ll do an export for you.