Forms are not saved when using a custom address for /wp-admin/

  • Resolved sergeyf1

    (@sergeyf1)


    9 months ago

    Hello,

    When adding and editing forms, they are not saved. Every time I get a popup message about the inability to save data – see screenshot.

    This problem is relevant when the admin panel has an address different from the standard one and is related only to the latest version of WPForms 1.8.7.2. I.e. when using a custom address for /wp-admin/ and a custom address for wp-login.php, under these conditions WPForms cannot save forms.

    I am using the “WP Hide & Security Enhancer” plugin on all client sites to improve security and also to set up custom addresses for /wp-admin/ and for wp-login.php. The problem with saving appeared after WPForms 1.8.7.2 update. Before that the combination of “WP Hide & Security Enhancer” and WPForms worked fine.

    PHP 7.4.33
    WordPress 6.3.3
    WPForms 1.8.7.2
    WP Hide & Security Enhancer 2.3.1

    I would appreciate your response and help.
    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sergeyf1,

    Thanks for reaching out!

    I could not reproduce the issue on a site using WPForms 1.8.7.2 and WP Hide & Security Enhancer 2.3.1. For your reference, I recorded this screencast.

    With this, I recommend using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue.

    I hope this helps!

    Thread Starter sergeyf1

    (@sergeyf1)

    Hi @rsouzaam,

    Thank you for your reply, but it is unfortunately incorrect. I wrote in my first post that the problem occurs only when the admin panel has a custom address. That is, it does not have a standard address [/wp-admin/], but a custom address, such as [/wp-manage/]. When a custom address is used for the admin panel, WPForms 1.8.7.2 cannot save the form either when creating or editing it.

    I use the [WP Hide & Security Enhancer 2.3.1] plugin on dozens of client sites to create a custom address. And WP Hide & Security + WPForms worked fine until WPForms 1.8.7.x update.

    I hope I was able to convey my thoughts correctly and clearly now.

    Thread Starter sergeyf1

    (@sergeyf1)

    In addition to my previous post, a new screenshot with an explanation

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sergeyf1,

    Thank you for the clarification!

    Our development team is currently investigating it. I will circle back as soon as I have some news!

    We appreciate your patience while we check this.

    Thanks!

    Plugin Support Kenneth Macharia

    (@kmacharia)

    Hey @sergeyf1,

    Kenneth here, jumping in for Ralden.

    I just wanted to share an update and let you know that our team is still investigating this issue and we have also reached out to the guys from WP Hide & Security Enhancer.
    Would you mind reaching out to their team as well to add your voice to this issue? This will help to ensure a speedy resolution is provided.

    Thank you!

    Thread Starter sergeyf1

    (@sergeyf1)

    Hi @kmacharia,

    Thank you for your response. I just created a thread in the WP Hide & Security Enhancer support forum as you requested.

    The link to my forum thread is

    Plugin Support Kenneth Macharia

    (@kmacharia)

    Hey @sergeyf1,

    I just wanted to let you know that we have recieved some news from the WP Hide & Security Enhancer team and they have made us aware that they have been able to solve this issue and you can expect this fix to be available in their next update.

    I hope this helps. ??

Viewing 7 replies - 1 through 7 (of 7 total)
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