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  • It could possibly be a storage issue/limit with your host company. That’s what happened to me. I use WPEngine, and they were deleting my forms each night after running a check. Reason: This plugin uses a single option for storage, and some hosts won’t allow you to keep too much information in one chunk in the options table.

    Nick is working on a plugin update that will break up the large data.

    I’m not sure what host you are using, but here’s some more info, in case it’s useful:
    https://wpengine.com/support/options-tables-disappearing-why-our-platform-doesnt-allow-large-options-tables/

    Plugin Author Nick Ciske

    (@nickciske)

    Sounds like the issue exactly — they prune (delete) large options, which would cause the plugin to re-initialize like a new install. You’d think they would warn you first… but alas they just delete it.

    Hopefully you have a backup (at WP Engine or from a recent migration) you can grab the options from!

    You can copy/paste the option data into the DB (from the backup) wholesale to restore the previous options — just the option, not all options.

    I’m working on the improved storage system right now ??

    Nick – I had a back-up at another location, thankfully. But we are eager to move off that other host, so I am so glad to hear you are working on that plugin feature! You rock.

    (BTW, I’m Kristi from SPS, in case you didn’t put the pieces together from my username.)

Viewing 3 replies - 1 through 3 (of 3 total)
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