Forms only appear if logged in

  • Resolved glasshalfpool

    (@glasshalfpool)


    3 years, 2 months ago

    We have an issue right now that all our Ninja Forms across our site are no longer visible. Our customer service team reported this to us today, but looking into it I realises it started on 9th September as this is when we last received a form submission.

    I know that the WordPress 5.8.1 security update happened the same day, but according to Ninja Forms the version we have is compatible.

    Has anyone else encountered this issue as I can’t find any reference to it?

    I’ve tried the usual steps of disabling plugins etc, though I have not yet rolled back to the previous version of WordPress.

    Kind regards,
    Jamie

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @glasshalfpool

    It looks might be having a compatibility issue with some other plugin
    Can you create a new test page and use the shortcode of ninja forms to display the form?
    Also, it requires enabling the debug mode from wp-config.php to look at the errors having in site to get better ide!

    Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    Can you try temporarily deactivating all your plugins that are not Ninja Forms add-ons and switching to a default WordPress theme like Twenty Twenty.
    If you do not have a development environment for your site (this is best practice and highly recommended), you can use the Health Check plugin (https://www.ads-software.com/plugins/health-check/) to temporarily disable plugins and your theme for a single user session, instead of all users using your site.
    If this solves your issue, then the problem was caused by an issue in one of those plugins or your theme. Reactivate them one at a time until the issue returns to determine which plugin is causing the conflict.`

    If you are still having issues, can you contact our official support at ninjaforms.com/contact/ so we can help you further troubleshoot.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Forms only appear if logged in’ is closed to new replies.