Forms remain invisible for non logged-in users

Important precision: “Enable logged in submission only” is turned off in Behavior settings.

Hi @ph59

I hope you are doing well.

For registration forms, we do have an option for hiding the form https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#additional-settings but it is the other way around, would hide for logged in users.

In the regular forms it is possible any plugin is conflicting with the Form and preventing the Forminator Scripts from running in case you are logged out, which usually happens on optimization plugins.

Could you please share the URL where the form is suppose to show and we can take a deeper look at the page source code?

Best Regards
Patrifk Freitas

Thank you, Patrick. Here is the link: https://onehomeplanet.com/motivation-survey-1/

Hi @ph59

Thank you for response!

I checked the page and there are some JS errors reported in browser console which imply that the page may not even be fully rendered (or at least not rendered correctly). Quite likely this would be a reason.

It seems that you are currently using some sort of asset (JS/CSS) optimization tool on site so could you, please, test if with it disabled (and after flushing cache on site/server if there is any) those forms start to show up?

Kind regards,
Adam

Hi Adam,

I use RapidLoad plugin to optimize JSS and CSS. When this plugin is disabled, the forms load fine. I let them know. Any specific info on your side about RapidLoad?

Hi @ph59,

Hope this message finds you well and thank you for the information.

We don’t have any report about RapidLoad and our Forminator plugin incompatibility. Still, if the plugin does allow it (as some do) you might need to exclude the JS libraries used by Forminator, as I can see the plugin is loading the JS in the footer and preloading them, this prevents from displaying it correctly.

Let us know the results.

Best regards,
Laura

Hi,

Rapidload plugin would allow to exclude the JS libraries used by Forminator. Where do I find these libraries? Which code would I need to exclude exactly?

Hi @ph59,

Could you please try excluding the following files and check if that helps?

1) jquery.validate.min.js
2) forminator-form.min.js
3) front.multi.min.js

I hope that helps.

Kind Regards,
Nebu John

Hi,

Excluding these files does not change the issue but I will do it anyway to avoid any JS error in the future. In regard to accessing the form for non-logged-in users, what works is to deactivate minifying HTML in the RapidLoad plugin’s settings. This answer came from their support.

Hi @ph59,

Thanks for the update, we really appreciated it.

Since they confirmed it is their minifying HTML feature, excluding the libraries might be not necessary, still, this is something you might need to confirm with RapiLoad support too.

Let us know if you require additional assistance.

Best regards,
Laura

I will. Thank you.