Forms Table Missing

Hi,

Unfortunately this is not something that we can resolve without access to both your site and database.

There is something going on in the databse where the tables are not being created. You may want to check your servers error logs for anything that may tell us what’s going on.

Thanks,
Evan

Hi Evan,

I will email our hosting company to see if they can provide me with the details.

Thanks

Hi Evan,

The hosting company looked at it today and have resolved the issue with the missing table. However, now we have the following issue

WordPress database error: [Unknown column ‘id’ in ‘where clause’]
SELECT * FROM wp_yikes_easy_mc_forms WHERE id = aabd5a7a2b

Oh no…This form doesn’t exist. Head back to the manage forms page and select a different form.

When I try to create the form it then says

Error Creating Form

Please try again. If the error persists please get in contact with the YIKES Inc. support team.

Thanks

Hi David,

It sounds to me like you upgraded from a previous version, and you’re still trying to reference old forms.

SELECT * FROM wp_yikes_easy_mc_forms WHERE id = aabd5a7a2b

The id = inside of that statement should be a number, id: 1,2,3,4.

Can you email me at [email protected] with temporary login credentials and I can take a look for you. I have no idea why the tables aren’t being created for you.

What did you host provider do for you? If they simply created a table with no rows, that’s not going to resolve the issue. The plugin really needs to create the table itself.

Evan

Hi Evan,

I have sent that through to you.

Thank you

Hi David,

I still haven’t received any login credentials to my email.

Evan

Hi Evan,

I have just sent them again.

Thanks

Hi Evan,

Did you receive the login details?

Thanks

Hi Evan,

Did you receive the login details I emailed last week? Just still getting the same errors with the form tables.

Thanks

Hi David,

No I did not. Can you please re-send them, or manually send them over to me. The email generated by WordPress sometimes gets sent to my spam folder.

Thanks,
Evan

No problem

I have just re-sent them now.

Thanks

Hi David,

Maybe you can try sending them to [email protected] as well and see if we get them there.

Thank you!
-Tracy

Hi Tracy,

I have just done that
Thank you

Yay, got it!

Thank you!
-Tracy

Great Thanks