Forum profile : change mail is not working

[maximepasquier]

Hi,

I try to change [email protected] >>> to >>> [email protected]
I have tried twice to change my email on the forum profile, but is not working for me.

I have the message : “There is a pending email address change to [email protected].”

Could you help me please ?
Regards.

• This topic was modified 2 years, 1 month ago by Jan Dembowski.

[ashokrd2013]

Hello @maximepasquier,

I want to draw your attention that when we change the user email at that time it sends an email to the previous email address to verify that the change request is an authentic one.

You can check your old email address [email protected] inbox for the verification email. Once you confirm it then the message – “There is a pending email address change to [email protected].” will be gone away & newer email address applied to your forum profile.

Let me know here if it solves your problem or not.

Regards,
Ashok

• This reply was modified 2 years, 1 month ago by ashokrd2013. Reason: better communication
• This reply was modified 2 years, 1 month ago by ashokrd2013.
• This reply was modified 2 years, 1 month ago by Jan Dembowski.

[Jan Dembowski]

Or you can email the details to forum-password-resets[at]www.ads-software.com and someone there will help you with your support forum account.