foutmeldingen op facebook

Hello @yuluma,

Thank you for reaching out!

I have a customer moments for you and I have the Facebook plugin for Woocommerce fully compatible with them, but they still get a few errors on the Facebook page (attachment). Can you provide feedback on how we can resolve the failures

I don’t see anything attached to the original message.

If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Additionally, could you please attach a copy of your site’s system status? You can find it via WooCommerce > Status. Select “Get system report,” then “Copy for support” (after scrolling down a bit). Once obtained, please paste it here in your reply or use a text-sharing service such as https://gist.github.com/.

Look forward to hearing back from you.

Hi Saif,

Here you have the system report: https://gist.github.com/Abbiyuluma/2798ed3ad35743442328bc42efe5242e

And here you have the image with the error: https://postimg.cc/MXzJvn5T

Hi there @yuluma ??

Thank you for reaching back, with further details on this.

While investigating the site’s System Status Report (SSR), I noticed that it currently runs Facebook for WooCommerce: door Facebook – 2.0.3.

As a first step, kindly update to the latest version available (linked here), which is version 3.1.4 at the time of writing this.

Then, feel free to go ahead with following our guide on syncing products to Facebook, linked here, for your convenience.

Per what the screenshot informs, kindly make sure all products have SKU, price, and availability (or disable out of stock product sync, if it now is activated).

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

Thank you for your feedback! We’ve updated the plugin and now asked the customer if they can see the products in Facebook.

Hi there @yuluma ??

Thank you for your feedback! We’ve updated the plugin and now asked the customer if they can see the products in Facebook.

That’s great to hear! Thanks for letting us know.

Kindly update us, on how it goes, when you hear back from your customer. Cheers!