• Credit cards work fine. But with FPX, for some reason FPX bank transfer page bounces user back to Stripe and in turn bounce me back to my site with an error. Here’s part of the log:

    “code”: “payment_intent_authentication_failure”,
    “doc_url”: “https://stripe.com/docs/error-codes/payment-intent-authentication-failure”,
    “message”: “The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.”,
    “payment_method”: {
    “id”: “pm_1IDSAFDa8PeY7brvGFc4sKNg”,
    “object”: “payment_method”,
    “billing_details”: {
    “address”: {
    “city”: null,
    “country”: null,
    “line1”: null,
    “line2”: null,
    “postal_code”: null,
    “state”: null
    },
    “email”: null,
    “name”: “Ruoh Chiew”,
    “phone”: null
    },
    “created”: 1611569959,
    “customer”: null,
    “fpx”: {
    “account_holder_type”: “individual”,
    “bank”: “maybank2u”
    },
    “livemode”: true,
    “metadata”: {
    },
    “type”: “fpx”
    },
    “type”: “invalid_request_error”
    },

    Do you have any idea what could be wrong? I have been working wit Stripe about this. Both of us went through the logs line by line. And could not tell what went wrong.

    You plugin works fine on my two other sites zhouruopeng.com and dajiang.com.my.

    Do you have any idea what could’ve caused such error? Thank you.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @crpeng,

    I am seeing multiple reports of this and I don’t believe it’s related to the plugin. It seems something has changed within Stripe or FPX to cause this behavior.

    The plugin’s FPX code has not changed so that points to the change being within Stripe or FPX.

    Kind regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @crpeng,

    I am working with another merchant that is experiencing this same issue. I’ve added a few fields at the request of Stripe to see if it makes a difference. I’ll keep you updated on how that testing goes.

    Kind regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @crpeng,

    Feel free to contact me via the support email and you can help test these changes recommended by Stripe.

    Kind Regards,

    Thread Starter crpeng

    (@crpeng)

    Ok. Sent email to you. Thank you very much for your help.

    Thread Starter crpeng

    (@crpeng)

    I’d like to report that with billing info included, the new plugin still doesn’t solve the issue.
    I wait to see what Stripe has to say. Thank you.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @crpeng,

    Any update from Stripe? I have one merchant that confirmed adding the billing details property resolved the authentication bounce back.

    Kind Regards,

    Thread Starter crpeng

    (@crpeng)

    Up until this point, no news from Stripe despite me chasing. I will try to reach them again.

    Meanwhile, do I have to do anything about “adding billing details property”? We checked Stripe log. Billing addresses, etc have always been there.

    Thank you.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @crpeng,

    When you contacted me via the email support channel I provided you with a zip file of the new version of the plug-in that’s being released in a day or two. That new version includes the billing address of the FPX payment when it is being confirmed.

    If you look at old log entries you should find the billing address is not present for FPX but now it is. Stripe had recommended adding that and I know for at least one merchant that resolved the authentication issue.

    Kind regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘FPX bounce back to merchant’ is closed to new replies.