Frauds

  • Submitted support requests 3 days ago. Only way to get there attention is to comment on WordPress. The program looks like it has potential…but wouldn’t waste your money on this. I feel scammed. Just hoping I will get a refund.

Viewing 2 replies - 1 through 2 (of 2 total)

  • @jcorapi

    Thank you for your review. I’m very sorry to learn that you’re not happy with our services.

    Actually, you’re right, you have submitted support request and we’ve got back to you. We explained you that the developer was checking the issue you were experiencing, the new version will include the fix for your WordPress installation.

    It’s clear to us that 3 days might look like a long time, but.. that’s the speed we can work, we use to reply within the same day and you got a reply to your issue within the same day.

    As for the fix, we release a new version every week at least of course the issue is causing troubles to many users, this was not the case.

    However, I totally understand you and you can rest assured, we work every day in order to make our support and product better.

    You’re rating the pro version here, we can’t talk about the pro version on the WordPress forums.

    I can confirm that we’ve received the other ticket you’ve opened and one of the supporter guy will get back to you ASAP.

    We wish you the best.

    Cheers

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: @jcorapi I’ve deleted your cross posting into other topics.

    It’s fine to request from a plugin author a refund, though that conversation is not for these forums. But when you jump into other topics that way, that’s considered spamming.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Frauds’ is closed to new replies.