fraudulent charges

  • Resolved KimCheeZZ

    (@kimcheezz)


    2 years, 7 months ago

    Hi, we get thousands of failed charges with this plugin. is there a way to remedy this? Already have hcaptcha turned on

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, sorry to hear about your experience. If you have already enabled captcha in your site, perhaps the next step is to contact Stripe support regarding this issue. The following link also has vital information that can help.

    https://stripe.com/docs/disputes/prevention/card-testing

    Let me know how you go.

    Thank you.

    Plugin Author mra13

    (@mra13)

    Hi Kim,

    Please contact us using the following link. Include the details of your setup so we can analyze it and guide you:
    https://s-plugins.com/contact-us/

    Plugin Author mra13

    (@mra13)

    We didn’t receive a contact form submission from you yet. If you still need help please let us know.

    Hi, we had the same issue with reCaptcha active.
    In order to stop it, we had to deactivate the plugin. We would like to continue using this plugin, but how can we know it will not happen again?
    Is there anything we can do on our end to prevent this from happening again?
    willing to give admin permissions to the author to investigate and advise on next steps.
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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