Free product issue

Hi @lexxa7,

Thanks for reaching out!

I’m not entirely sure I understand the problem you are facing with your products.

Can you please help us and share a screenshot and a link to the product in question, and tell us what steps we should follow to replicate the issue you mention?

To make a screenshot we recommend https://snipboard.io – follow the instructions on that page, then paste the generated URL in this thread.

Thanks!

https://snipboard.io/U9XNfO.jpg
https://snipboard.io/GisEnm.jpg
https://snipboard.io/MOZGSm.jpg
https://snipboard.io/iwCJaM.jpg
On the first four images the command works fine and the problem does not come from

https://snipboard.io/RqX6lS.jpg
my problem is that the prices of my products are 0 as shown in the photo above so no means of payment is requested when ordering.

https://snipboard.io/hw19YI.jpg
https://snipboard.io/qg1L7V.jpg
and we arrive at the real problem the cart of the order to place is always present, whereas there should be nothing in it to be able to place a new order, as shown in the photo above

I would like the basket to reset when an order is placed with products set to 0€

sorry for my weak english, i’m french and i’ve been looking for the solution for a while so i thought i’ll come on the english forum

Hello,

I understand that after placing an order the cart is not empty. This is odd and not the normal behavior for WooCommerce. That sounds like there is a conflict with one of the plugins or your theme.

I recommend running a conflict test on your site following these steps below:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Hello

yes you have understood the problem, but you should know that when I have a figure above 0, example 1 dollars and I place an order the basket is empty. the cart does not empty only when I put the product at 0 dollars

so i think it’s not because of an incompatibility

oooooooo this is driving me crazy lol

Hello

you are right I installed a local wordpress with woocomerce and it works so I will look at the level of the conflict

thanks again

Thank you

I found the problem the page was missing

order received
here is why the cart was not empty

Glad to hear that.

If you have any further questions, I recommend creating a new thread, this thread will be tagged as resolved.

Thank you.