Free Shipping coupon does not work when there is a discount on items ordered

  • Resolved capeinfo

    (@capeinfo)


    2 years ago

    The Free Shipping plugin works perfectly when I have 1 – 4 items are added to the cart.
    When 5 or more items are bought, there is a 10% discount and the following message appears: “Sorry, it is not possible to apply coupon?“freeshipping”?as you already have a discount applied in cart.”

    The Exclude Sale Items tickbox in Coupons has not been ticked.

    How can I resolve this problem? Thanks.

    • This topic was modified 2 years ago by capeinfo. Reason: Clarification
Viewing 5 replies - 1 through 5 (of 5 total)

  • HI @capeinfo

    Thanks for reaching out!

    Can you please confirm if you are using the built-in Coupon Management here? If so, please share with us screenshots of the coupon’s settings for us to check this further.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Thread Starter capeinfo

    (@capeinfo)

    Hello @xue28

    Thanks very much. I have added the information you required below.

    Screenshots of Coupon plugin
    Coupon general: https://snipboard.io/pDur9I.jpg
    Usage restrictions: https://i.snipboard.io/QPkSNh.jpg
    Usage limits: https://snipboard.io/946SKO.jpg

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WooCommerce Google Analytics Integration: by WooCommerce – 1.6.1
Booster for WooCommerce: by Pluggabl LLC – 6.0.3
WooCommerce PayFast Gateway: by WooCommerce – 1.5.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
PDF Invoices & Packing Slips for WooCommerce - Professional: by WP Overnight – 2.13.8
WooCommerce: by Automattic – 7.4.0
WP File Manager: by mndpsingh287 – 7.1.8
WP Mail Logging: by SendLayer – 1.10.5
WP Mail SMTP: by WPForms – 3.7.0
WP Statistics: by VeronaLabs – 13.2.16
Yoco Payment Gateway: by Yoco – 2.0.12

Inactive Plugins (9)

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
Elementor Blocks for Gutenberg: by Elementor.com – 1.1.1
Facebook for WooCommerce: by Facebook – 3.0.12
Members: by MemberPress – 3.2.2
Page Restrict for WooCommerce: by Vlado Gr?i? – 1.6.2
Simple Image Sizes: by Rahe – 3.2.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

Website File Changes Monitor: by WP White Security – 1.8.3
WP Mail SMTP Pro: by WPForms – 3.6.1

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
db.php: db.php

Must Use Plugins (2)

Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by – 1.8.1

Settings

API Enabled: –
Force SSL: ?
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #7 - /shop/
Basket: #8 - /basket/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #551 - /terms-conditions/

Theme

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-02-26 02:35:24 +02:00
Options: ?
Notes: 116
Onboarding: completed

Action Scheduler

Complete: 719
Oldest: 2023-01-25 18:08:34 +0200
Newest: 2023-02-25 10:56:36 +0200

Failed: 90
Oldest: 2022-10-18 17:52:08 +0200
Newest: 2023-02-16 11:30:36 +0200

Pending: 6
Oldest: 2023-02-25 19:48:53 +0200
Newest: 2024-01-01 00:00:01 +0200

Status report information

Generated at: 2023-02-25 15:57:21 +02:00
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    • This reply was modified 2 years ago by capeinfo.

    Hi @capeinfo

    Thanks for sharing the requested information above.

    Checking your site’s checkout page, I am able to reproduce the issue here:

    Quantity: 4 and the coupon is working:

    Quantity: 5 and the coupon is not working:

    Meanwhile, I replicated the scenario on my personal site, however, I am unable to reproduce the issue on my end.

    Checking on your site’s System Status Report, I can see that you have the third-party plugins below installed as well. Can you please try to disable these plugins first and see if this works?

    Woo Discount Rules PRO 2.0: by Flycart – 2.5.4
Woo Discount Rules: by Flycart – 2.5.4

    Let us know how it goes!

    Thread Starter capeinfo

    (@capeinfo)

    Thank you so much for your help!

    The problem was Flycart, or rather I was the problem. There is a setting in Flycart to allow Free Shipping, which I added, and so now it is working perfectly.

    Hi @capeinfo

    You are most welcome and I’m glad you were able to find the culprit of your issue here. ??

    Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Free Shipping coupon does not work when there is a discount on items ordered’ is closed to new replies.