Free shipping does not work

  • Resolved alijens

    (@alijens)


    1 year, 9 months ago

    I have added a coupon for free shipping but no option for free shipping is displayed. I have done a setup of a free shipping method for the zone. I have checked the check box that allows free shipping. When I enter the shipping code it is added as a row stating that freed shipping should be enabled, but no option to select free shipping is displayed. I have also tried to limit the free shipping code to be used only once for each customer, this does not work. The free shipping seems to be able to be used any number of times even though I have inserted 1 in the input box for the number of times the code should be possible to use.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @alijens

    Thanks for reaching out!

    I’m sorry to hear that you’re experiencing issues with the free shipping coupon and its limitations on your website.

    I understand that you have set up the free shipping method correctly for the zone and enabled the checkbox for allowing free shipping. However, the option to select free shipping is not being displayed, and the usage limit for the coupon is not working as intended.

    For us to check this further, please provide us with a clear screenshot of the following settings:

    • General Settings (WooCommerce > Settings > General)
    • Shipping Settings (WooCommerce > Settings > Shipping)
    • Coupon Settings

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

    Thread Starter alijens

    (@alijens)

    The problem has been solved. Please close the ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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