Free Shipping/Flat Rate Question

  • Resolved kloader04

    (@kloader04)


    1 year, 6 months ago

    Hello, I’m wonder why my flat rate and free shipping is showing on checkout that has a sub total of $129? I would like showing free shipping not both. Is this a feature of woocommerce?

    Thank you

    Kevin

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @kloader04

    Thanks for reaching out!

    I understand that you are seeing both the shipping options: Free Shipping and Flat Rate on your site’s checkout page when the order total is $129 and you would like to show only Free Shipping, correct?

    You could configure these shipping options according to your requirements. Please refer to the documentations below for your reference:

    Hope this helps!

    Thread Starter kloader04

    (@kloader04)

    My page has both options for free shipping. How can i have it show just free shipping? Here is what my checkout looks like:

    Product: SubtotalSoft Plush Donut Bed – XXL? ×?2 color: Black

    $149.98

    Subtotal

    $149.98

    Coupon: extraoff-$7.50 [Remove]

    Shipping Flat rate: $10.40 <—- not this

    Free shipping <—- i want it this to show only, it met my criteria

    HST (13%)

    $18.52

    Total $171.40

    Thank you!

    Kevin Loader

    Thread Starter kloader04

    (@kloader04)

    It also doesn’t get rid of the $10.40 shipping with selecting free shipping

    Kevin

    https://woocommerce.com/document/hide-other-shipping-methods-when-free-shipping-is-available/

    Thread Starter kloader04

    (@kloader04)

    Hi, code did not work in child functions, pasted code from wp site below…

    /**

* Hide shipping rates when free shipping is available.

* Updated to support WooCommerce 2.6 Shipping Zones.

*

* @param array $rates Array of rates found for the package.

* @return array

*/

function my_hide_shipping_when_free_is_available( $rates ) {

$free = array();

foreach ( $rates as $rate_id => $rate ) {

if ( 'free_shipping' === $rate->method_id ) {

$free[ $rate_id ] = $rate;

break;

}

}

return ! empty( $free ) ? $free : $rates;

}

add_filter( 'woocommerce_package_rates', 'my_hide_shipping_when_free_is_available', 100 );

    Kevin

    Hi @kloader04

    This is quite strange as the code snippet on this support documentation is working on my end as expected.

    It looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter kloader04

    (@kloader04)

    Hi, i’ll see if i can find the suspect plugin if its doing it tomorrow.

    The log showed social rabbit causing an error, I deleted the plugin.

    WordPress Environment

WordPress address (URL): https://thegamebutler.store
    Site address (URL): https://thegamebutler.store
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    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfblockediplog: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfconfig: Data: 2.52MB + Index: 0.01MB + Engine MyISAM
    wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wffilemods: Data: 7.49MB + Index: 0.88MB + Engine MyISAM
    wp_wfhits: Data: 1.01MB + Index: 0.12MB + Engine MyISAM
    wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfknownfilelist: Data: 5.39MB + Index: 0.27MB + Engine MyISAM
    wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wflogins: Data: 0.34MB + Index: 0.07MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
    wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_bolt_checkout_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpda_vertical_menu_theme: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpf_meta_keys: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_wpf_meta_values: Data: 0.20MB + Index: 0.23MB + Engine InnoDB
    wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Post Type Counts

attachment: 14978
    custom_css: 1
    elementor_library: 1
    form-maker: 1
    frm_form_actions: 2
    frm_styles: 1
    jb_store_css: 12
    mailpoet_page: 1
    nav_menu_item: 85
    page: 24
    post: 6
    product: 1072
    product_variation: 19077
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    wptb-tables: 6
    yith_slide: 1
    yith_slider: 2
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Security

Secure connection (HTTPS): ?
    Hide errors from visitors: ?

Active Plugins (37)

WP Table Builder: by WP Table Builder – 1.4.9
    AdRotate Banner Manager: by Arnan de Gans – 5.12.1
    CAPTCHA 4WP: by WP White Security – 7.2.0
    Akismet Anti-Spam: by Automattic – 5.1
    AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.53
    All in One SEO: by All in One SEO Team – 4.3.6.1
    Blog Designer Pack: by InfornWeb – 3.3
    Broken Link Checker: by WPMU DEV – 2.0.0
    Classic Editor: by WordPress Contributors – 1.6.3
    Classic Widgets: by WordPress Contributors – 0.3
    WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.9
    Fommerce - Fomo for WooCommerce: by Blocksera – 1.1.5
    Form Maker: by 10Web Form Builder Team – 1.15.13
    GDPR Cookie Consent: by WPEkaClub – 2.2.5
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.14.1
    Jetpack Boost: by Automattic - Jetpack Site Speed team – 1.8.0
    Jetpack: by Automattic – 12.1
    MailPoet: by MailPoet – 4.15.0
    Max Mega Menu: by megamenu.com – 3.2.2
    No-Bot Registration: by Arnan de Gans – 1.9.1
    Really Simple SSL: by Really Simple Plugins – 6.2.5
    Restore Paypal Standard For WooCommerce: by Jose Mortellaro – 1.0.3
    Side Cart WooCommerce: by XootiX – 2.2
    To Top: by Catch Plugins – 2.5.2
    Under Construction: by WebFactory Ltd – 3.97
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.23.3

WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.24
    Category Slider Pro for WooCommerce: by ShapedPlugin LLC – 1.4.5
    WooCommerce: by Automattic – 7.7.0
    Wordfence Security: by Wordfence – 7.9.2
    WordPress Importer: by wordpressdotorg – 0.8.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.15

YITH Proteo Toolkit: by YITH – 1.2.2
    YITH Slider for page builders: by YITH – 1.0.8
    YITH WooCommerce Compare: by YITH – 2.26.0
    YITH WooCommerce Product Slider Carousel: by YITH – 1.22.0
    YITH WooCommerce Wishlist: by YITH – 3.20.0

Inactive Plugins (4)

AI Assistant by 10Web: by 10Web - AI Assistant team – 1.0.15
    AI Assistant by 10Web - SEO Pack: by 10Web - AI Assistant team – 1.0.4
    Gift Up!: by Gift Up! – 2.19.2
    SocialRabbit: by Maxim D. & Vitaly K. & Yaroslav N. & Ilya D. – 3.3.25

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

WC Pages

Shop base: #13733 - /everything/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: #5039 - /terms-and-conditions/

Theme

Name: YITH Proteo Child
    Version: 1.2.1
    Author URL:
    Child Theme: ?
    Parent Theme Name: YITH Proteo
    Parent Theme Version: 1.9.1 – 1.9.2 is available
    Parent Theme Author URL: https://yithemes.com
    WooCommerce Support: ?

Templates

Overrides: yith-proteo/woocommerce/checkout/form-checkout.php
    yith-proteo/woocommerce/content-single-product.php
    yith-proteo/woocommerce/content-widget-product.php
    yith-proteo/woocommerce/single-product/meta.php

Admin

Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings

Daily Cron: ? Next scheduled: 2023-05-11 13:03:56 -04:00
    Options: ?
    Notes: 45
    Onboarding: completed

Action Scheduler

Complete: 33,573
    Oldest: 2023-04-09 19:48:53 -0400
    Newest: 2023-05-10 19:44:41 -0400

Failed: 611
    Oldest: 2022-12-01 09:33:25 -0500
    Newest: 2023-05-08 20:02:56 -0400

Pending: 6
    Oldest: 2023-05-10 19:44:48 -0400
    Newest: 2023-05-17 09:35:00 -0400

Status report information

Generated at: 2023-05-10 19:44:43 -04:00
    `

    Hi @kloader04

    Hi, i’ll see if i can find the suspect plugin if its doing it tomorrow.

    Great! Let us know how that goes!

    Thread Starter kloader04

    (@kloader04)

    The code is working. I cleared the cache. You think I would do that being in the website biz a long time duhhhhh.

    Thank you for your help!

    Kevin

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hi Kevin,

    Glad to hear that this is now working as expected on your end!

    I will go ahead and mark this as resolved then – feel free to create a new topic if you need further help ??

    Also, if you have a few minutes, we’d love it if you could leave us a review:?

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Free Shipping/Flat Rate Question’ is closed to new replies.