Free shipping meter not adding up correctly

  • Resolved rachelf0908

    (@rachelf0908)


    2 years, 1 month ago

    Hi, I’m not sure if I’ve done something wrong or if another plugin is conflicting with the Caddy plugin but I set my free shipping to ￡35 and when my basket = ￡35 the meter says Im ￡6.67 away from free shipping? The closest I’ve gotten to actually having the ￡35 limit on the front end is setting the caddy free shipping setting to ￡29?

    I thought it could be an issue with currency conversion considering you’re only allowed to enter whole numbers into the caddy settings but on the front end it shows ￡6.67 away when my basket = ￡35. So I disabled my woo currency converter plugin but it’s still doing the same thing.

    My settings: https://postimg.cc/zVgH53xF”

    My basket: https://postimg.cc/hJ6qS4yV

    • This topic was modified 2 years, 1 month ago by rachelf0908.
    • This topic was modified 2 years, 1 month ago by rachelf0908.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support usecaddy

    (@usecaddy)

    Hey @rachelf0908,
    We would need more information in order to help with this issue.

    Can you please provide the following details here so we can help with this?via support ticket?
    * Did you get any error messages?
    * Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
    * Which browser are you using?
    * What’s the operating system used? (Mac, Windows, Linux, etc)

    Would you mind recording a short video of this issue using?https://www.loom.com/?and sending it to us so we can investigate?
    In order to troubleshoot further, please follow our troubleshooting guidelines:?https://usecaddy.com/docs/troubleshooting/troubleshooting-caddy
    Thanks,

    P.s: you can always rely on creating support tickets created at?https://usecaddy.com/contact-us

    Thread Starter rachelf0908

    (@rachelf0908)

    So, somehow its almost fixed. Not sure if you guys released an update or what but it is now only showing whole numbers on the shipping meter (on chrome ;/)

    On Chrome on Mac & iOS:
    The front end still doesn’t match the settings but I’m able to counteract it easily by setting it to ￡30 in settings to get it to show ￡35 front end.

    On Safari on Mac & iOS:
    Still experiencing the issue, showing decimal numbers. Seems to be a safari issue now I guess?
    Settings: ￡30
    Goal: ￡35
    Result: https://postimg.cc/wtfhZYyz
    Logged out, iOS 16, Safari.

    Answers to your questions:
    * Did you get any error messages?
    – Nope, I don’t see any error messages related to this plugin. As I said I just assumed it was an issue with currency conversions as it was giving me decimal numbers on the front end.

    * Is this happening when you’re logged in or logged out? It would be ideal if you test both logged in/out + incognito mode on the browser you’re using.
    – Both, I initally had the issue logged in on Mac, incognito+logged out on Mac and also logged out on my phone. However I am now only experiencing it on Safari – logged in and out.

    * Which browser are you using?
    – Primarily Chrome on Mac+PC and safari on phone.

    * What’s the operating system used? (Mac, Windows, Linux, etc)
    – Mac, Windows and Iphones iOS 16

    I tried your troubleshooting methods and no luck unfortunetly ??

    Hope you guys can find a fix, I really love this plugin and want to continue using it.

    Plugin Support usecaddy

    (@usecaddy)

    hey @rachelf0908
    We looked at this issue and have not been able to reproduce or pinpoint it.

    We’ll need access to your staging site to debug this further.
    Can you please send this via support ticket?
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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