Free Shipping Not displaying on multiples of products

  • Resolved thelondondispensary

    (@thelondondispensary)


    2 months, 2 weeks ago

    Hello,

    We are experiencing a strange issue, whereas our ‘gummies’ when added in multiples of 2 to the cart and proceeding to checkout are correctly showing just the free shipping (orders over ￡70) but if you apply a coupon (nextorder10) even though the discount keeps the total above the ￡70 it completely removes the free shipping option. Making us have to refund customers for it.

    We have tried for an entire day to get it to work. It only happens on the 2 gummy products. I have duplicated the products, it still happened, changed the coupon it still happens, there are no settings purely for the gummies to have anything different in terms of shipping anywhere, no code nothing. I deactivated the smart coupon plugin, it continues. I have trouble shooted it continues.

    I currently have the snippet from the woo developers site, that should only be showing the free shipping, but that isnt work nor are 5 other codes I have tried.

    No idea what the issue is. Any idea how to resolve?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @thelondondispensary,

    Thank you for reaching out and sharing the details of the issue.

    Please know that we are currently investigating an issue that sometimes happens when the comma is designated as the decimal separator. If you happen to use the comma as the decimal separator, please remove the free shipping option and add it again, but please make sure to add the value as 70 (not 70,00), save it, and confirm if it is working.

    If the issue persists, could you please provide screenshots showing the shipping zone and free shipping method settings on your end?

    We need screenshots of:

    • WooCommerce → Settings → Shipping
    • WooCommerce → Settings → Shipping → Click on Edit on a Shipping Zone
    • WooCommerce → Settings → Shipping → Click on Edit on a Shipping Zone → Click on Edit on each shipping method so we can check the specific settings.

    You can use https://prnt.sc/ or https://snipboard.io to share screenshots here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter thelondondispensary

    (@thelondondispensary)

    Hello,

    No we use a decimal in the UK, parts of Central Europe use the comma in financial numbers.

    The requested I have uploaded:

    https://ibb.co/pd77mBL
    https://ibb.co/LzLsMNT
    https://ibb.co/MpzJVQ2
    https://ibb.co/khqJqZj
    https://ibb.co/wWB54bm
    https://ibb.co/vVb5CkF

    site is: https://thelondondispensary.com

    Hey, @thelondondispensary!

    Thank you for the screenshots. The settings seem fine with them.

    To confirm, the issue only happens when you use the coupon, correct?

    Can you please also share some other screenshots so we can take a look?

    • Coupon settings
    • Product settings for the product this is happening to
    • Screenshot of the checkout with the issue

    If you can also share a URL for the product with the issue so we can check it, that would be great!

    Looking forward to your reply.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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